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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Meticulous With customer service, successful at juggling multiple tasks and working under pressure. Broad industry experience includes Hydraulics, customer service and problem resolution.

Skills
  • Team management
  • Business operations
  • Communications
  • Project organization
  • Planning and coordination
  • Supervision
  • Customer service
  • Problem resolution
  • Team building
  • Equipment testing and troubleshooting
  • Blueprint reviews
Education and Training
Ontario High School Ontario, OR Expected in 06/2011 High School Diploma : - GPA :
Treasure Valley Community College Ontario, OR Expected in : - GPA :
Experience
Motion - Hydraulic Technician
Corona, CA, 01/2020 - 05/2020
  • Installed, fit, cleaned and repaired external and internal equipment on tanks, including valves, caps, hoses, pumps and gaskets.
  • Cleaned, repaired and installed tank equipment, such as gaskets and internal and external valves.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Parking Drilling Co. International - Hydraulic Mechanic
Seguin, TX, 05/2016 - 09/2017
  • Performed quality work in alignment with company procedures and values.
  • Cleaned and organized shop, tools and work areas.
  • Completed rebuilds, repairs and replacements of hydraulic pumps and cylinders.
  • Stocked service truck with tools and spare parts.
  • Created and updated work orders.
  • Operated tools, instruments and equipment safely.
  • Communicated with customers regarding repair logistics and scheduling.
  • Pulled out old and malfunctioning components such as hoses and replaced with new parts.
Bj's Wholesale Club, Inc. - Gas Station Attendant
Cape Coral, FL, 02/2015 - 06/2016
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Sold store items and vehicle services to customers.
  • Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
  • Ensured proper age of customers for alcohol and cigarettes.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Checked gas dispensers for leaks or malfunctions and repaired faults.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
  • Refilled outdoor window maintenance stations with cleaning supplies and [Type] items.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Processed gas and amenities payments.
  • Eliminated safety hazards, removed soiled items and collected trash from customer areas.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Responded to questions about local area and company services.
  • Maintained cleanliness, neatness and organization of all areas.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Eataly - Lead Cashier
New York City, NY, 09/2011 - 03/2013
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Effectively made change on the cash register, handling payments by cash, credit, debit and personal checks.
  • Worked closely with front-end staff to assist customers.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
  • Helped customers find specific products, answering questions and offering advice.
  • Greeted customers promptly and responded to questions.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Maintained work area in clean and neat manner.
  • Helped customers find store locations and complete purchases.
  • Built and maintained productive relationships with employees.

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Resume Overview

School Attended

  • Ontario High School
  • Treasure Valley Community College

Job Titles Held:

  • Hydraulic Technician
  • Hydraulic Mechanic
  • Gas Station Attendant
  • Lead Cashier

Degrees

  • High School Diploma
  • Some College (No Degree)

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