Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Summary
Meticulous With customer service, successful at juggling multiple tasks and working under pressure. Broad industry experience includes Hydraulics, customer service and problem resolution.
Skills
- Team management
- Business operations
- Communications
- Project organization
- Planning and coordination
- Supervision
- Customer service
- Problem resolution
- Team building
- Equipment testing and troubleshooting
- Blueprint reviews
Education and Training
Ontario High School Ontario, OR Expected in 06/2011 – – High School Diploma : - :
Treasure Valley Community College Ontario, OR Expected in – –
Experience
Motion - Hydraulic Technician
Corona, CA, 01/2020 - 05/2020
Corona, CA, 01/2020 - 05/2020
- Installed, fit, cleaned and repaired external and internal equipment on tanks, including valves, caps, hoses, pumps and gaskets.
- Cleaned, repaired and installed tank equipment, such as gaskets and internal and external valves.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Earned reputation for good attendance and hard work.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Parking Drilling Co. International - Hydraulic Mechanic
Seguin, TX, 05/2016 - 09/2017
Seguin, TX, 05/2016 - 09/2017
- Performed quality work in alignment with company procedures and values.
- Cleaned and organized shop, tools and work areas.
- Completed rebuilds, repairs and replacements of hydraulic pumps and cylinders.
- Stocked service truck with tools and spare parts.
- Created and updated work orders.
- Operated tools, instruments and equipment safely.
- Communicated with customers regarding repair logistics and scheduling.
- Pulled out old and malfunctioning components such as hoses and replaced with new parts.
Bj's Wholesale Club, Inc. - Gas Station Attendant
Cape Coral, FL, 02/2015 - 06/2016
Cape Coral, FL, 02/2015 - 06/2016
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Sold store items and vehicle services to customers.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Ensured proper age of customers for alcohol and cigarettes.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Checked gas dispensers for leaks or malfunctions and repaired faults.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Refilled outdoor window maintenance stations with cleaning supplies and [Type] items.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Processed gas and amenities payments.
- Eliminated safety hazards, removed soiled items and collected trash from customer areas.
- Resolved all customer issues to maintain high standards of customer satisfaction.
- Responded to questions about local area and company services.
- Maintained cleanliness, neatness and organization of all areas.
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Earned reputation for good attendance and hard work.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Eataly - Lead Cashier
New York City, NY, 09/2011 - 03/2013
New York City, NY, 09/2011 - 03/2013
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer service.
- Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Effectively made change on the cash register, handling payments by cash, credit, debit and personal checks.
- Worked closely with front-end staff to assist customers.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
- Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
- Helped customers find specific products, answering questions and offering advice.
- Greeted customers promptly and responded to questions.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Maintained work area in clean and neat manner.
- Helped customers find store locations and complete purchases.
- Built and maintained productive relationships with employees.
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Resume Overview
School Attended
- Ontario High School
- Treasure Valley Community College
Job Titles Held:
- Hydraulic Technician
- Hydraulic Mechanic
- Gas Station Attendant
- Lead Cashier
Degrees
- High School Diploma
- Some College (No Degree)
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