Housekeeping Room Attendant Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Research and analysis
  • Team management
  • Customer satisfaction
  • Telephone reception
  • Phone etiquette
  • MS Office
  • Communications
  • Planning and coordination
  • Organization
  • Customer service
  • Administrative support
  • Inventory management
Housekeeping Room Attendant, 03/2018 to Current
Omni HotelsCarlsbad, CA,
  • Utilized Stay N Touch, SynXis, Salesforce-Delphi, computer software to keep accurate records of revenue and booking levels.
  • Assisted guests daily, providing exceptional service and effective problem-solving.
  • Strategized with the central reservations department to determine new rate plans and organized promotions.
  • Provided effective and efficient services to guests measured through key performance metrics.
  • Trained reservations team of 4 to swiftly respond to email room bookings and keep room inventories accurate.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Collaborated with sales department to arrange large group hotel bookings for such special events as destination weddings.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Created agendas and communication materials for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Group Sales Coordinator/Receptionist, 01/2016 to 03/2018
Intercontinental Hotels GroupWhite Sands Missile Range, NM,
  • Responded to customer inquiries timely and knowledgeably to drive highest level of customer service and develop and continually enhance relationships.
  • Maximized group revenue on monthly, quarterly and annual basis and directed sales focus in exceeding client and guest expectations.
  • Managed group billing process to produce accurate, timely invoices and receive and record payments.
  • Coordinated marketing and advertising strategies to develop tactics, profit targets and sales plans.
  • Established group sales budget and monitored, reconciled and projected profits and losses to maximize revenue.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Created receiving reports and updated vendor balance sheets to record accounts payable.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Developed template email responses to streamline client communication.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Used contact management database to effectively qualify prospects for assigned sales representative within assigned territory.
  • Oversaw RFP database and responses, reported on data and discussed information with Sales Managers to enhance management.
  • Gathered information from clients for entry into computer database.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
Front Desk Supervisor, 08/2015 to 01/2016
Omni HotelsOklahoma City, OK,
  • Provided concierge services for guests as needed.
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Performed balancing of hotel accounts at the end of the day.
  • Monitored reservations to track incoming parties and special events.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Managed all front desk operations for busy high-volume hotel.
  • Worked with the Revenue Department and Housekeeping Department to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
Front Desk Agent, 04/2013 to 08/2015
Liaison Washington DC HotelCity, STATE,
  • Responded to inquiries and room requests made online, by phone or email.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Addressed and welcomed 280 guests to business per day, improving overall customer service and engagement.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, and culture, and entertainment.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education and Training
: Business Administration, Expected in
Everest University - Orlando, FL,
: Paralegal Studies, Expected in
Penn Foster College - Scottsdale, AZ

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Resume Strength

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  • Length
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  • Target Job

Resume Overview

School Attended
  • Everest University
  • Penn Foster College
Job Titles Held:
  • Housekeeping Room Attendant
  • Group Sales Coordinator/Receptionist
  • Front Desk Supervisor
  • Front Desk Agent
  • Some College (No Degree)
  • Some College (No Degree)