Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
- Guest Services
- Housekeeping
- Sorting
Education
La Consolascion College Manila Philippines, Expected in – – : Tourism And Travel Management Undergraduate - :
Southern California Occupational Regional Center Torrance Ca, Expected in 01/2000 – – : Bank Teller /customer Service - :
Sacred Heart High School Philippines Philippines, Expected in 03/1989 – – High School Diploma : - :
Work History
Turnberry Associates - Housekeeping Room Attendant
Destin, FL, 02/2016 - 03/2020
Destin, FL, 02/2016 - 03/2020
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Kept building entryway glass clean and polished for professional presentation.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Responded to requests from patrons for linens and [Type] items, boosting satisfaction rates on company scorecards [Number]%.
- Maintained public and guest room floors by mopping, sweeping and vacuuming.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Swept, mopped, and vacuumed floors in [Number] rooms.
- Stocked bathrooms with toilet paper, towels, and toiletries.
- Operated [Equipment] and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
Whole Foods - Customer Service Cashier
Lacey, WA, 11/2015 - 02/2016
Lacey, WA, 11/2015 - 02/2016
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Handled approximately [Number] daily credit and cash transactions for customers with accuracy and speed.
- Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
- Counted money in drawers at beginning and end of each shift.
- Served needs of more than [Number] customers in busy [Type] environment.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers with locating and choosing merchandise in any store department.
- Conducted inventory counts by adding each item in stock and documenting in [System].
- Verified over $[Amount] of cash and credit payments daily.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Set up new sales displays each [Timeframe].
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Prepared and submitted end-of-shift reports using [Software].
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Used POS system to enter orders, process payments, and issue receipts.
Freeway Insurance Agency - Receptionist Clerk
City, STATE, 06/2002 - 03/2006
City, STATE, 06/2002 - 03/2006
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Answered [Number] incoming calls daily to resolve [Type] and [Type] issues and schedule appointments.
- Triaged incoming calls on [Number]-line phone system and directed to departments based on customer needs.
- Routed incoming mail and messages to relevant personnel without delay.
- Provided clerical support to [Number] company employees by copying, faxing and filing documents.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Scheduled and confirmed appointments and meetings for [Job Title].
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Balanced [Job title] availability, customer schedules and maximum load levels when scheduling appointments.
- Kept records in [Software] to maintain [Type] data by entering and updating information.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Corresponded with clients through email, telephone or postal mail.
- Operated multi-line telephone system to independently handle over [Number] calls each day.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected, sorted, distributed and sent mail and packages.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
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Resume Overview
School Attended
- La Consolascion College
- Southern California Occupational Regional Center
- Sacred Heart High School Philippines
Job Titles Held:
- Housekeeping Room Attendant
- Customer Service Cashier
- Receptionist Clerk
Degrees
- High School Diploma
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