LiveCareer-Resume

housekeeping attendant resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Forward-thinking [Job Title] with [Number] years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and installing [Type] and [Type] equipment.

Resourceful and adaptable Manager with over [Number] years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role.

Hardworking and motivated management professional with [Number]-year record of success in [Industry] and solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Skills
  • Contract development and management
  • Lead generation
  • Capital improvement planning
  • Staff development
  • Flexible schedule
  • Organizational strengths
  • Strong communication skills
  • Store planning and design
  • Cash handling accuracy
  • High-energy attitude
  • Staff training and development
  • Superior organization skills
  • High-end fashion knowledge
  • Employee scheduling
  • Inventory control procedures
  • Flexible scheduling
  • Display design
  • Issue and conflict resolution
  • Brand management
  • Systems and automation applications
  • Project management
  • Effective team player
  • Organized
  • Loss prevention
  • Personnel training and development
  • Dependable and reliable
  • Store maintenance
  • Advanced mathematical aptitude
  • Adaptive team player
  • Excellent multi-tasker
  • Promotional support
  • Superb sales professional
  • Time management
  • Experience
    Housekeeping Attendant, 12/2016 to 12/2019
    Clubcorp Club Operations, Inc.Medina, MN,
    • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
    • Informed supervisor when supplies were low.
    • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
    • Provided deep cleaning services for areas in need of additional sanitation.
    • Maintained hotel locker rooms, lounges and back of house areas.
    • Delivered special request items such as cribs to guest rooms.
    • Organized supplies for efficient use based on expected customer needs.
    • Washed and polished glass windows and doors to keep entryways clear and professional.
    • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
    • Sterilized kitchenettes and bathroom areas following proper company procedures and using appropriate cleaning products.
    • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
    • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
    • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
    • Performed [Number] point cleaning system saving cleaning time per room from [Number] to [Number] minutes while maintaining hotel quality standards.
    • Removed all trash from rooms and replaced liners to wastebaskets.
    • Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
    • Reported guest issues, safety and maintenance concerns immediately to [Job title].
    • Mapped out daily cleaning work assignments by assessing vacant room roster.
    • Cleaned exterior surfaces of lighting fixtures, including glass and plastic enclosures to remove dust, cobwebs and dirt.
    • Inspected each room for cleanliness, utilizing checklist to meet company standards.
    • Cleaned, sanitized and restocked bathrooms every [Timeframe] to keep facilities fresh.
    • Changed and laundered sheets, removing stains by using [Type] cleaner to restore all linens to pristine condition.
    • Coached new [Job title]s by demonstrating approved cleaning procedures.
    • Removed soiled linens and articles from rooms and delivered to laundry area.
    • Dusted and cleaned woodwork, walls, ceilings, upholstered furniture, draperies and carpets.
    • Used [Type] equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
    • Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
    • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
    • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
    • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
    Customer Service, 12/2008 to 12/2014
    Wegmans Food MarketsDerby, NY,
    • Improved service quality and increased sales by developing strong knowledge of company's products and services.
    • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
    • Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
    • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
    • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
    • Escalated customer concerns, store issues and inventory requirements to supervisors.
    • Mentored junior team members and managed employee relationships.
    • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
    • Took special orders in person and over telephone, generating $[Amount] in additional revenue every month.
    • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
    • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
    • Evaluated customer account information to assess current issues and determine potential solutions.
    • Provided detailed monthly departmental reports and updates to senior management.
    • Maintained [Number]% accuracy rate when preparing weekly [Type] and [Type] reports for management based on data from various sources.
    • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
    • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
    • Provided excellent services for customers by following up on issues, [Action] and [Action].
    • Assessed customer needs and upsold products and services to maximize [Type] sales.
    • Answered [Number] daily phone calls to resolve [Type] customer issues efficiently.
    • Upheld privacy and security requirements established by [Type] regulatory agencies.
    • Contacted customers about potential service upgrades, new [Type] services and account changes.
    • Liaised between customers and retail buyers to expedite orders and meet customer demands.
    • Excelled in exceeding daily credit card application goals.
    Manager, 01/2016 to 12/2019
    Imperial Parking CorporationBaltimore, MD,
    • Executed new training initiative to improve skills and develop leaders from within.
    • Determined efficient work schedules for team on [Timeframe] basis to keep project moving and each shift properly staffed.
    • Supervised [Type] department with over [Number] employees and $[Number] [Type] budget.
    • Led employee performance reviews and discussed improvement strategies with each team member.
    • Reviewed performance reports and used data to develop continuous improvement initiatives.
    • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
    • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
    • Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
    • Trained [Number] employees in inventory practices, POS systems and product knowledge, contributing to [Number]% increase in customer satisfaction ratings.
    • Trained current employees on additional job positions to maintain coverage of roles at all times.
    • Gave input on how to improve training and employee productivity.
    • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
    • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
    • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
    • Greeted and assisted all customers daily in high-traffic retailer.
    • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
    • Decreased costs by negotiating with vendors and suppliers for better prices.
    • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
    • Showed over [Number] associates new procedure and product techniques over [Timeframe].
    • Monitored safety and functionality of [Type] equipment and made adjustments to optimize productivity.
    • Communicated and coordinated with multiple departments to achieve top results.
    • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
    • Coordinated day-to-day and long-term activities within various business platforms.
    • Coordinated and launched grand openings for new stores.
    • Spearheaded development of training strategies for retail partners and e-commerce teams.
    • Maintained high level of morale and team-work on production floor through frequent communication with [Number] employees.
    • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
    • Oversaw personnel recruitment, performance and scheduling.
    • Analyzed employee workloads to meet seasonal fluctuation needs.
    • Improved and assessed process functionality to eliminate downtime and boost productivity.
    • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
    • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
    Education and Training
    High School Diploma: , Expected in 06/2004 to Jack Yates High School - Houston, TX
    GPA:

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    Resume Overview

    School Attended

    • Jack Yates High School

    Job Titles Held:

    • Housekeeping Attendant
    • Customer Service
    • Manager

    Degrees

    • High School Diploma

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