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Housekeeping Attendant Resume Example

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HOUSEKEEPING ATTENDANT
Summary

Dependable Housekeeping Room Attendant committed to providing exceptional customer service. Folds and counts linens, trains new hires and conducts daily room inspections while remaining attentive to detail. Knowledgeable in hotel policies and standards.

Skills
  • Restroom detailing
  • Mopping and buffing floors
  • Chemicals handling
  • Stocking bathrooms
Experience
Fairfield Inn & Suites By Marriott Modesto | Columbus, INHousekeeping Attendant04/2016 - 10/2020
  • Organized supplies for efficient use based on expected customer needs.
  • Delivered special request items such as cribs to guest rooms.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Informed supervisor when supplies were low.
  • Maintained hotel locker rooms, lounges and back of house areas.
  • Replenished guest supplies and amenities.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Reported guest issues, safety and maintenance concerns immediately to management.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Performed company point cleaning system saving cleaning time per room from 20 to 30 minutes while maintaining hotel quality standards.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Used company cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Removed all trash from rooms and replaced liners to wastebaskets.
Rural King Supply | Columbus, INCustomer Service Representative09/2015 - 02/2017
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Answered customer questions and addressed concerns, resulting in 80% reduction in complaint calls.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
Redbud Hills Retirement | Bloomington, INFront Desk Receptionist02/2011 - 07/2013
  • Responded to inquiries and room requests made online, by phone or email.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Planned customized itineraries for guests, including [Type] lodging and [Type] activity, resulting in promotion of local tourism and entertainment industries.
  • Monitored reservations to track incoming parties and special events.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
  • Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
Education and Training
Columbus North High School | Columbus, INHigh School Diploma01/2008
  • Minor in Business Technology
Ivy Tech Community College Of Indiana | Indianapolis, INSome College (No Degree)
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Resume Overview

Companies Worked For:

  • Fairfield Inn & Suites By Marriott Modesto
  • Rural King Supply
  • Redbud Hills Retirement

School Attended

  • Columbus North High School
  • Ivy Tech Community College Of Indiana

Job Titles Held:

  • Housekeeping Attendant
  • Customer Service Representative
  • Front Desk Receptionist

Degrees

  • High School Diploma
    Some College (No Degree)

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