Customer Service Supervisor: , Expected in 2016
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Mail-Quip Inc - West Grove, PA
GPA:
Status - services and delivered appropriate information so customers could make
valid choices.
Prepared sandwiches, salads, and salad kits daily to ensure a full
department with variety.
Received new inventory and rotated stock by dates to keep items fresh
and usable.
Cross-trained in other kitchen positions to support team and meet
customer needs.
Worked with customers placing large or specialized orders, providing
samples and recommendations and responding to requests.
Maintained a well stocked hot bar replenishing as needed, and re frying
different items every 2 hours during the day.
Loaded raw chickens in basket style oven, cooked to valid temperature,
and fully packaged rotisserie chickens.
Washed, scrubbed, and squeegeed departments floor for effective
sanitation and cleaning. Monitored daily activities of customer service team, providing guidance
and encouragement to optimize productivity.
Coached staff on strategies to enhance performance and improve
customer relations.
Delivered continuous training to associates to maximize performance and
customer relations skills.
Managed daily operations and processes, including reservations,
budgeting and forecasting.
Trained and mentored new team members to promote productivity,
accuracy and friendly customer service.
Monitored financial bookkeeping for accuracy and compliance, resolving
identified discrepancies.
Investigated sensitive customer service complaints and delivered prompt
resolution to customer satisfaction.
Utilized Quick Books to create invoices, payroll, and service calls.
Informed customers about billing procedures, processed payments and
provided payment option setup assistance.
Evaluated customer account information to assess current issues and
determine potential solutions, either a service call or new parts for the
designated machine.
Organized team meetings, conferences, and open houses to drive sales
up, and keep employees connected.