Housekeeping Attendant Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Highly enthusiastic professional with 10+ years client interface experience. Dedicated and motivated to maintain customer satisfaction and contribute to company success. Talented in specializing in team leadership, customer service and administrative support. Organized, detail oriented and proactive with excellent communication, planning and decision-making abilities. Seeking a new challenge with an established company.

  • Mopping and buffing floors
  • Chemicals handling
  • Restroom detailing
  • Washing windows
  • Microsoft Office
  • Cash transactions
  • Hospitality services
  • Administrative skills
  • Administrative support
  • Problem resolution
  • Customer service
  • Communications
  • Organization
  • Insurance billing
  • Relationship development
  • Team building
  • Multi-line phone systems
  • Greeting guests
08/2020 to Current
Housekeeping Attendant Grand Pacific Palisades Resort Princeville, HI,
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Replenished guest supplies and amenities.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Removed all trash from rooms and replaced liners to wastebaskets.
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
07/2020 to 09/2020
Food Server Hei Hotels & Resorts Annapolis, MD,
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Set up tables and counters to prepare dining and serving areas.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Greeted newly seated guests quickly and efficiently.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
05/2018 to 02/2020
Hotel Front Desk Clerk Churchill Downs Inc. Oxford, ME,
  • Facilitated front desk operations for busy high-volume hotel.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Worked with maintenance and housekeeping to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
11/2016 to 05/2017
Billing Specialist Adp Nottingham, MD,
  • Verified proper coding on more than claims per week, investigating and resolving issues to maintain billing accuracy.
  • Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
  • Resolved variances in accounts and reconciled histories with bank statements.
  • Calculated figures such as discounts, percentage allocations and credits.
  • Tracked timely receipt of invoices, monitored and identified late invoices and contacted vendors to obtain tardy invoices.
  • Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
  • Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Created receiving reports and updated vendor balance sheets to record accounts payable.
  • Gathered information to produce accounts payable reports for review.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Education and Training
Expected in 05/2005
High School Diploma:
St. Amant Academy - Hammond, LA

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Resume Overview

School Attended
  • St. Amant Academy
Job Titles Held:
  • Housekeeping Attendant
  • Food Server
  • Hotel Front Desk Clerk
  • Billing Specialist
  • High School Diploma