Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

I'm a very hard worker and love what I do. My Customer Service and Housekeeping skills are Grade A and I personally think you'll think so to. Thank you for reviewing my resume and hopefully I am one of your choices that you pick to work for you. I am greatful for the opportunity to be working with you in the future. Again thank you.

Skills
  • Retail loss prevention
  • Cash handling accuracy
  • Merchandising knowledge
  • Relationship selling
Experience
Housekeeping Attendant, 06/2014 to 12/2014
Hilton WorldwideNew Albany, IN,
  • Delivered special request items such as cribs to guest rooms.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Replenished guest supplies and amenities.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Informed supervisor when supplies were low.
  • Organized supplies for efficient use based on expected customer needs.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Sterilized kitchenettes and bathroom areas following proper company procedures and using appropriate cleaning products.
  • Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Used [Type] equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
  • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
  • Changed and laundered sheets, removing stains by using [Type] cleaner to restore all linens to pristine condition.
  • Cleaned exterior surfaces of lighting fixtures, including glass and plastic enclosures to remove dust, cobwebs and dirt.
  • Removed all trash from rooms and replaced liners to wastebaskets.
  • Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Performed [Number] point cleaning system saving cleaning time per room from [Number] to [Number] minutes while maintaining hotel quality standards.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Dusted and cleaned woodwork, walls, ceilings, upholstered furniture, draperies and carpets.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Coached new [Job title]s by demonstrating approved cleaning procedures.
  • Cleaned, sanitized and restocked bathrooms every [Timeframe] to keep facilities fresh.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Reported guest issues, safety and maintenance concerns immediately to [Job title].
Cashier Assistant, 08/2015 to 02/2016
Vail ResortsDenver, CO,
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Processed returned items in accordance with store policy.
Sales Associate, 04/2017 to 11/2017
Levin FurniturePittsburgh, PA,
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Negotiated and closed deals with minimal oversight.
  • Prepared cash deposits up to $[Amount] with zero discrepancies.
  • Surpassed daily sales goals by [Number]% by cross-selling [Product or Service] and promoting additional products.
  • Processed orders through system and coordinated product deliveries.
  • Mixed and matched paints according to customer specifications.
  • Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Used [Type] register system to ring up customer purchases, process payments and issue receipts.
  • Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Educated customers on product and service offerings.
Education and Training
GED: , Expected in
Matthew Fontaine Maury High School - Norfolk, VA
GPA:

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Resume Overview

School Attended

  • Matthew Fontaine Maury High School

Job Titles Held:

  • Housekeeping Attendant
  • Cashier Assistant
  • Sales Associate

Degrees

  • GED

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