- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
I'm a very hard worker and love what I do. My Customer Service and Housekeeping skills are Grade A and I personally think you'll think so to. Thank you for reviewing my resume and hopefully I am one of your choices that you pick to work for you. I am greatful for the opportunity to be working with you in the future. Again thank you.
- Retail loss prevention
- Cash handling accuracy
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- Merchandising knowledge
- Relationship selling
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Housekeeping Attendant, 06/2014 to 12/2014
Hilton Worldwide – New Albany, IN,
- Delivered special request items such as cribs to guest rooms.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Collected trash from receptacles and surfaces, discreetly removing items for disposal.
- Replenished guest supplies and amenities.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Informed supervisor when supplies were low.
- Organized supplies for efficient use based on expected customer needs.
- Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
- Provided deep cleaning services for areas in need of additional sanitation.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Sterilized kitchenettes and bathroom areas following proper company procedures and using appropriate cleaning products.
- Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
- Interacted pleasantly with clients and patrons when performing daily duties.
- Used [Type] equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
- Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
- Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
- Changed and laundered sheets, removing stains by using [Type] cleaner to restore all linens to pristine condition.
- Cleaned exterior surfaces of lighting fixtures, including glass and plastic enclosures to remove dust, cobwebs and dirt.
- Removed all trash from rooms and replaced liners to wastebaskets.
- Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
- Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
- Performed [Number] point cleaning system saving cleaning time per room from [Number] to [Number] minutes while maintaining hotel quality standards.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Dusted and cleaned woodwork, walls, ceilings, upholstered furniture, draperies and carpets.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Coached new [Job title]s by demonstrating approved cleaning procedures.
- Cleaned, sanitized and restocked bathrooms every [Timeframe] to keep facilities fresh.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Reported guest issues, safety and maintenance concerns immediately to [Job title].
Cashier Assistant, 08/2015 to 02/2016
Vail Resorts – Denver, CO,
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Processed returned items in accordance with store policy.
Sales Associate, 04/2017 to 11/2017
Levin Furniture – Pittsburgh, PA,
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
- Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
- Sold various products by explaining unique features and educating customers on proper application.
- Helped average of [Number] customers per day by responding to inquiries and locating products.
- Negotiated and closed deals with minimal oversight.
- Prepared cash deposits up to $[Amount] with zero discrepancies.
- Surpassed daily sales goals by [Number]% by cross-selling [Product or Service] and promoting additional products.
- Processed orders through system and coordinated product deliveries.
- Mixed and matched paints according to customer specifications.
- Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
- Stayed up to date on store promotions, payment policies and security practices.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Used [Type] register system to ring up customer purchases, process payments and issue receipts.
- Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Recommended optimal merchandise based on customer needs and desires.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Educated customers on product and service offerings.
GED: , Expected in
Matthew Fontaine Maury High School - Norfolk, VA
GPA:
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