I'm a very hard worker and love what I do. My Customer Service and Housekeeping skills are Grade A and I personally think you'll think so to. Thank you for reviewing my resume and hopefully I am one of your choices that you pick to work for you. I am greatful for the opportunity to be working with you in the future. Again thank you.
Skills
Retail loss prevention
Cash handling accuracy
Merchandising knowledge
Relationship selling
Experience
Housekeeping Attendant, 06/2014 to 12/2014 Hilton Worldwide – New Albany, IN,
Delivered special request items such as cribs to guest rooms.
Washed and polished glass windows and doors to keep entryways clear and professional.
Collected trash from receptacles and surfaces, discreetly removing items for disposal.
Replenished guest supplies and amenities.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Informed supervisor when supplies were low.
Organized supplies for efficient use based on expected customer needs.
Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
Provided deep cleaning services for areas in need of additional sanitation.
Mapped out daily cleaning work assignments by assessing vacant room roster.
Sterilized kitchenettes and bathroom areas following proper company procedures and using appropriate cleaning products.
Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
Interacted pleasantly with clients and patrons when performing daily duties.
Used [Type] equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
Changed and laundered sheets, removing stains by using [Type] cleaner to restore all linens to pristine condition.
Cleaned exterior surfaces of lighting fixtures, including glass and plastic enclosures to remove dust, cobwebs and dirt.
Removed all trash from rooms and replaced liners to wastebaskets.
Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
Performed [Number] point cleaning system saving cleaning time per room from [Number] to [Number] minutes while maintaining hotel quality standards.
Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Dusted and cleaned woodwork, walls, ceilings, upholstered furniture, draperies and carpets.
Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Coached new [Job title]s by demonstrating approved cleaning procedures.
Cleaned, sanitized and restocked bathrooms every [Timeframe] to keep facilities fresh.
Removed soiled linens and articles from rooms and delivered to laundry area.
Reported guest issues, safety and maintenance concerns immediately to [Job title].
Cashier Assistant, 08/2015 to 02/2016 Vail Resorts – Denver, CO,
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Processed returned items in accordance with store policy.
Sales Associate, 04/2017 to 11/2017 Levin Furniture – Pittsburgh, PA,
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Sold various products by explaining unique features and educating customers on proper application.
Helped average of [Number] customers per day by responding to inquiries and locating products.
Negotiated and closed deals with minimal oversight.
Prepared cash deposits up to $[Amount] with zero discrepancies.
Surpassed daily sales goals by [Number]% by cross-selling [Product or Service] and promoting additional products.
Processed orders through system and coordinated product deliveries.
Mixed and matched paints according to customer specifications.
Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
Stayed up to date on store promotions, payment policies and security practices.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Used [Type] register system to ring up customer purchases, process payments and issue receipts.
Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Recommended optimal merchandise based on customer needs and desires.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Educated customers on product and service offerings.
Education and Training
GED: , Expected in Matthew Fontaine Maury High School - Norfolk, VA GPA:
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