Meticulous Customer Service Associate with spirited disposition and top-notch skills in sales and food handling. Fluent in German and English and available to work nights, weekends and holidays.
Thorough professional with established expertise of going up and beyond customer expectations and displaying a sense of pride in my work and talents. Successfully meet all quality and efficiency goals. Committed to maintaining clean, comfortable environment for all customers and guests.
Skills
Customer Service
Quality Assurance Controls
Scheduling
Guest Services
Dependable
Team Player
Work History
Housekeeping Attendant, 04/2020 to Current Hyatt Hotels Corp. – Louisville, KY,
Disposed of trash and recyclables each day to avoid waste buildup.
Restocked room supplies such as facial tissues for personal touch with every job.
Slid beds, sofas and furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Kept building entryway glass clean and polished for professional presentation.
Engaged with customers on home requirements and amenities to promote overall satisfaction.
Operated and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Dusted picture frames and wall hangings with cloth.
Deli Clerk, 05/2019 to 02/2020 Festival Foods – Hales Corners, WI,
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Opened new inventory and rotated stock by dates to maintain freshness.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Culligan Customer Engagement Specialist , 02/2019 to 06/2019 Geo Group Inc. – Basile, LA,
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Opened new inventory and rotated stock by dates to maintain freshness.
Listened carefully to customer instructions and prepared orders according to those preferences.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Resolved product or service problems by clarifying customer's complaint and determining root causes.
Responded to customer requests for products, services and company information.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Dental Assistant, 08/2018 to 01/2019 Hillview Family Dental – City, STATE,
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Documented patients' dental health information, medical history and vital signs.
Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
Explained treatment procedures and instructed patients on home care guidelines.
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
Educated patients on postoperative care, including how to protect dental work and boost healing.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Staged tray for procedures by arranging dental instruments and equipment.
Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk.
Managed office schedules and calendars to coordinate administrative planning and execution.
Education
Expanded Function Dental Assistant: Dental Assisting, Expected in 06/2017 Manatee Technical College - Bradenton, FL GPA:
Medical Administration: Medical Administrative Assistant , Expected in 08/2008 Sarasota County Technical Institute - Sarasota, FL, GPA:
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