i had 2 years of housekeeping and lifted at least 30 pounds
Skills
Window Cleaning
Vacuuming and Sweeping
Restroom Detailing
Quality Assurance Controls
Dusting Furniture
Guest Services
Housekeeping
Cleaning
Folding Clean Laundry
Cleaning Bathrooms
Care of Fine Art
Equipment Cleaning
Material Safety Data Sheets (MSDS)
Work History
09/2010 to 09/2014
Housekeeping AttendantMayo Clinic – Prior Lake, MN,
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Kept building entryway glass clean and polished for professional presentation.
Operated [Equipment] and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
Slid beds, sofas and [Type] furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Responded to requests from patrons for linens and [Type] items, boosting satisfaction rates on company scorecards [Number]%.
Disposed of trash and recyclables each day to avoid waste buildup.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Restocked room supplies such as facial tissues for personal touch with every job.
Established and maintained clean and comfortable environments in [Type] buildings by vacuuming, cleaning windows and dusting.
Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Worked on team of [Number] staff members to service [Number][Type] rooms daily.1
Worked on team of [Number] staff members to service [Number][Type] rooms daily.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
05/2006 to 09/2010
Dept. Manager in Dairy ,Bakery, Stocker ,CashierL.L. Bean, Inc. – Wareham, MA,
Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reviewed and resolved differences between accounting information and cash drawer.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards.
Assisted customers by answering questions and fulfilling requests.
Helped customers locate desired items and transfer oversized items to vehicles.
Counted cash in register drawer at beginning and end of shift.
Answered questions about store policies and concerns to support positive customer experiences.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Changed sales floor signs to show current pricing and support product promotions.
Operated RF scanners to track merchandise and verify contents of containers.
Performed inventory control, such as counting and stocking merchandise.
Wrapped, boxed and weighed bakery department products.
Checked prices for customers and processed items sold by scanning barcodes.
Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Answered customer questions and provided detailed product information.
Increased sales by offering advice on purchases and promoting additional products.
Reviewed weekly sales circulars and monitored price changes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Maintained fitness in order to move merchandise efficiently and safely.
Checked packages and merchandise for damage and notified vendors.
Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
Consistently lifted materials weighing as much as [Number] pounds.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Greeted customers and directed to requested products.
Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Worked with [Job title]s to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Blocked and faced products on displays and shelves in accordance with company policy.
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.
Recorded information, shortages and discrepancies to keep records current and accurate.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Removed all debris and packaging from boxes and separated for recycling or disposal.
Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.
Kept cash drawer accurate with appropriate change and small bills to meet customer needs.
Placed special customer orders for custom or special order merchandise.
Maintained accurate inventory records to provide data for use in audits and completion of order requests
Moved and lifted heavy loads of merchandise using [Type] equipment.
Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales.
Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
Acknowledged [Type] safety issues and contacted [Job title] regarding concerns and for quick resolution.
Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
Volunteered to assist [Job title] with [Type] projects, demonstrating willingness to learn new tasks and increase skill levels.
Assisted in development of trainees, providing instruction and support to optimize readiness.
Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
08/2001 to 03/2006
Retail Department ManagerSc Fuels – Victorville, CA,
Increased efficiency and team productivity by promoting operational best practices.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Systematized [Number] units of inventory, improving rate of internal loss prevention by [Number]%.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Analyzed and interpreted store trends with [Software] to facilitate planning.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
Rotated merchandise and displays to feature new products and promotions.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Continuously encouraged all employees within [Type] department to present positive, exemplary image to customers through [Skill] and [Skill].
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Communicated with managers of other departments to maintain transparency.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Maximized productivity and profitability by balancing sales and expenses.
Managed overstocking, restocking and inventory control procedures during [Type] shift.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
06/2001 to 06/2001
CashierWalmart – City, STATE,
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reviewed and resolved differences between accounting information and cash drawer.
Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards.
Assisted customers with special services, account updates and promotional options.
Assisted customers by answering questions and fulfilling requests.
Reviewed weekly sales circulars and monitored price changes.
Served needs of more than [Number] customers in busy [Type] environment.
Increased sales by offering advice on purchases and promoting additional products.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Answered questions about store policies and concerns to support positive customer experiences.
Prepared and submitted end-of-shift reports using [Software].
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Counted cash in register drawer at beginning and end of shift.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Helped over [Number] guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
Educated customers on promotions to enhance sales.
Checked prices for customers and processed items sold by scanning barcodes.
Education
Expected in 04/2004
GED: Herscher High - Herscher, IL, GPA:
I took my GED at Kankakee Community College in 2004
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