housekeeping attendant resume example with 2+ years of experience

Jessica Claire
Housekeeping Attendant
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Demonstrate excellent customer service skills, in a call center environment, handled large volumes of inbound calls and provided quality customer service to all callers, independent decision making, demonstrated empathy, active listening, courtesy, and helpfulness; analyzing and solving member complaints, educated callers about benefit plan, open enrollment, Medicare plans, appeals and grievances and prescription information; worked with patients, physician, and third party payers to facilitate and expedite patient access to needed medications, proficiency in MS Office, (Word, and Outlook), also making refill reminder calls, typing skills, ability to multi-task to several pharmacy screens while exercising HIPPA laws.

  • Prior Authorizations
  • Insurance Verification
  • Customer Service
  • Inbound/Outbound Calls
  • Insurance Follow Up
  • Medicaid, Medicare, Commercial Payers
  • EOBs and COBs
Work History
09/2021 to Current Housekeeping Attendant Azria Health | South Sioux City, NE,
  • Cleans and maintains patient care, staff, and visitor area.
  • Performs terminal cleaning procedures of patient rooms.
  • Dusts furniture, woodwork, equipment, and dust-mops floors.
  • Gathers and disposes of trash and waste materials.
  • Wet-mops rooms, halls, stairways, and public areas.
  • Attends educational programs and in-service meetings as required.
  • Completes and maintains all job performance requirements and standards as established in Career Ladder Program, including disciplinary action section.
  • Maintains required records, reports and statistics as directed.
  • Performs other duties as assigned.
  • Disposed of trash and recyclables each day to avoid waste buildup
11/2020 to 09/2021 Patient Care Advocate/Insurance Verification Specialist U.S. Physical Therapy | Loveland, CO,
  • Provides timely response to patients' inquiries by telephone and/or email in or outbound service center, consistent with service and quality standards.
  • Provides pricing, availability, and schedules information within established guidelines.
  • Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.
  • Coordinates patient care by scheduling orders, communicating information to patient regarding shipments, assessing supply needs, verifying patient information, notifying pharmacist of issues or changes in patient's condition.
  • Provides correct information or directs call to appropriate team member or department while maintaining high level of professionalism.
  • Ensures that good patient's relations are maintained and patient's claims and complaints are resolved fairly and effectively.
12/2018 to 08/2019 Insurance Verification Specialist Aveanna Healthcare | Arcadia, WI,
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Reviewed 100 patients per week and verified insurance coverage information.
  • Verified client information by analyzing existing evidence on file.
  • Accurately input all patient and insurance information into company's computer system using Epic.
  • Contacted Insurance carriers to discuss policies and individual patient benefits.
07/2018 to 12/2018 Patient Care Representative Alliance Rx Walgreens Prime Specialty Pharmacy | City, STATE,
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Responded to patient queries and concerns concerning insurance coverages and deductibles.
  • Scheduled approximately 50 patients per week and made reminder calls.
  • Handled prescription refill requests.
Expected in 05/1982 to to High School Diploma | Polytechnic High School, Fort Worth, TX, GPA:

Richland College

  • Continuing education in Financial Literacy Certificate

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Resume Overview

School Attended

  • Polytechnic High School

Job Titles Held:

  • Housekeeping Attendant
  • Patient Care Advocate/Insurance Verification Specialist
  • Insurance Verification Specialist
  • Patient Care Representative


  • High School Diploma

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