Dependable Housekeeping Room Attendant committed to providing exceptional customer service. Folds and counts linens, trains new hires and conducts daily room inspections while remaining attentive to detail. Knowledgeable in hotel policies and standards. Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Guest-focused [Job Title] with exceptional organization skills. Working knowledge of sanitation procedures to minimize germ spread. Consistently maintained aesthetically desirable and safe environment for guests. Hardworking [Job Title] with energetic personality and dynamic cleaning skills. Properly handles heavy equipment, cleaning chemicals and supplies. Monitors building security and safety by locking doors and checking electrical appliance use to prevent hazards. Focused [Job Title] with exemplary cleaning skills from career spanning [Number] years. Resourceful, punctual and can stand for long periods. Effectively cleans buildings by emptying trash, sweeping, disinfecting surfaces and equipment and sterilizing rooms. Self-driven Housekeeping Room Attendant seeking to leverage [Number] years of employment in the hospitality industry. Offering excellent team management and training skills. Knowledgeable with the safe usage of cleaning materials. Motivated and efficient [Job Title] specializing in [Type] cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes. Skilled [Job Title] with [Number] years of experience managing facilities upkeep. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies.
- Chemicals handling
- Mopping and buffing floors
- Restroom detailing
- Washing windows
- Supply inventory management
- Quality assurance controls
- Ironing clothing
- Cleaning methods
- Natural cleaning products
- Focused and detail-oriented
Dana Point, CA, 07/2019 - 10/2020
- Removed trash from rooms and replaced liners to wastebaskets.
- Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Interacted pleasantly with clients and guests when performing daily duties.
- Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
- Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Replenished guest supplies and amenities.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Informed supervisor when supplies were low.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Reported guest issues, safety and maintenance concerns immediately to [Job title].
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Delivered requested cribs to guest rooms.
Brooks, CA, 03/2016 - 07/2018
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Increased sales of high margin menu items through effective upselling.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
- Cleared table and bussed dishes to allow for quick setups.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Calculated charges, issued table checks and collected payments from customers.
- Handled special customer requests for separate checks and menu substitutions.
- Provided timely checks on guest needs and brought requests.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Refilled drinks at [Number] tables throughout service areas, checking in with diners about specific needs.
- Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
- Monitored [Type] dining rooms for safety and customer needs, upholding high standards for service and experiences.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
- Set [Number] tables for [Type] meals to prepare for over [Number] daily diners and reset tables after customers left.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Provided exceptional service to high volume of daily customers.
- Designed emergency protocols to enhance customer and worker safety.
Charlotte, NC, 08/2015 - 03/2016
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Responded to inquiries and room requests made online, by phone or email.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Facilitated front desk operations for busy high-volume hotel.
- Coordinated with internal departments to handle wide range of guest needs.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Informed travelers of hotel security features and offered details regarding safety processes and procedures.
- Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
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School Attended
- Iowa Western Community College
Job Titles Held:
- Housekeeping Attendant
- Waitress
- Front Desk Agent
Degrees
- GED
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