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Hotel Housekeeper Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Cleaning methods
  • Dusting
  • Restroom detailing
  • Chemical cleaning
  • Focused and detail-oriented
  • Mopping and buffing floors
  • Polishing surfaces
  • Washing windows
  • Exceptional time management
  • Organization and efficiency
  • Data entry
  • Correspondence management
  • Multitasking and prioritization
  • Flexible
  • Document control
  • Service-oriented mindset
  • Tech-savvy
Experience
08/2018 to 02/2019 Hotel Housekeeper Terratron | Mankato, MN,
  • Documented incidents of theft, reporting missing items to [Type] department for processing or
  • Informed appropriate facilities personnel of required repairs or upgrades to equipment.
  • Reported incidents of property damage to Head of housekeeping, documenting any destruction for loss prevention purposes.
  • Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Responded to guest requests for linens and complimentary items quickly, which increased patron satisfaction rates by 5% on company scorecards.
  • Swept and damp-mopped private stairways and hallways.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Reduced average cleaning time per room from 30 to 20 minutes by staying focused on the task at hand.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Checked 10+ rooms per day to verify vacancies post-checkout.
02/2019 to 09/2019 Receptionist Milestone Retirement Communities | Auburn, CA,
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Prepared packages for deliveries and coordinated timely shipments.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Rendered information to callers and drafted office emails.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Processed payments for printing and updated accounts to reflect balance changes.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
10/2019 to 06/2020 Cashier Veterans Health Administration | Mobile, AL,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Resolved issues with cash registers, card scanners and printers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Education and Training
Expected in | Law (Pre-Law) The University of Virginia's College At Wise, Wise, VA GPA:
Expected in 06/2011 High School Diploma | Liberty High School, Bealeton, VA GPA:

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Resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • The University of Virginia's College At Wise
  • Liberty High School
Job Titles Held:
  • Hotel Housekeeper
  • Receptionist
  • Cashier
Degrees
  • Some College (No Degree)
  • High School Diploma

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