LiveCareer-Resume

hotel housekeeper resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Multitasking and Prioritizing
  • Time Management
  • Verbal and Written Communication
  • Guest Service and Support
  • Customer Service
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Patient and Empathetic
  • Teamwork and Collaboration
  • Excellent Attention to Detail
  • Creative Problem Solving
  • Computer Proficiency
Education and Training
Atlanta Technical College Atlanta, GA Expected in 05/2008 GED : - GPA :
Atlanta Technical College Atlanta, GA Expected in 05/2008 : Technology Education - GPA :
Experience
Concord Hospitality - Hotel Housekeeper
Fort Mill, SC, 02/2021 - 12/2022
  • Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
  • Staged offered amenities during room turnovers, confirming presence of appropriate signage and personal hygiene products.
  • Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
  • Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
  • Informed appropriate facilities personnel of required repairs or upgrades to equipment.
  • Maintained prescribed stock levels within housekeeping carts, preserving availability of necessary consumable fluids and equipment for other personnel.
  • Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
  • Coordinated deliveries of extra room furniture, bedding, linens and towels to meet guest needs.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Aegion Corp - Crew Trainer
Long Beach, CA, 01/2022 - 09/2022
  • Instructed new team members on correct procedures for operations.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Produced detailed documentation to outline potential worker issues.
  • Documented performance, safety and customer service needs to improve operations.
  • Explained goals and expectations required of trainees.
  • Created and offered additional materials to enhance training.
  • Developed complete training programs and led training using expert learning techniques.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
Veyo - Call Center Agent
East Hartford, CT, 01/2018 - 01/2020
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Managed high-volume of inbound and outbound customer calls.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Audited customer account information to identify issues and develop solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Documented customer inquiries and feedback and entered service delivery suggestions in company database.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Corrected issues by giving agents targeted and highly constructive feedback.
  • Implemented additional services to maintain exceptional client service ratings.
  • Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Consulted with customers regarding needs and addressed concerns.
  • Processed layaways, returns and exchanges.
World Changers Church - Production/Mail Handler
City, STATE, 01/2012 - 01/2018
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Operated mail processing equipment and manually sorted mail.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Assisted customers in recovering lost mail by checking tracking numbers and searching mail room.
  • Operated security screening equipment to identify suspicious mail and potential security threats.
  • Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
  • Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
  • Entered change of address orders into computers by processing forwarding address stickers.
  • Obtained receipts for registered and insured mail.
  • Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate.
  • Operated mail room equipment or machines to perforate, stuff envelopes or apply postage.
  • Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
  • Leveraged production sheets to count, weigh and record units moved or handled.
  • Communicated postal laws and regulations to customers needing guidance.
  • Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

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Resume Overview

School Attended

  • Atlanta Technical College
  • Atlanta Technical College

Job Titles Held:

  • Hotel Housekeeper
  • Crew Trainer
  • Call Center Agent
  • Production/Mail Handler

Degrees

  • GED

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