Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
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Experience
Hotel Housekeeper, 12/2020 - 09/2021
The Del Monte Lodge – Cleveland, OH,
The Del Monte Lodge – Cleveland, OH,
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
Customer Service Representative, 02/2018 - 01/2021
National Veterinary Associates – Saint Charles, MO,
National Veterinary Associates – Saint Charles, MO,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Assessed customer needs and upsold products and services to maximize sales.
- Trained new employees on procedures and policies to maximize team performance.
- Exceeded company productivity standards on consistent basis.
Assistant Customer Service Manager, 03/2017 - 02/2018
Kroger – Milledgeville, GA,
Kroger – Milledgeville, GA,
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Oversaw address of customer requests for friendly, knowledgeable service and support.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Assessed customer account information to determine current issues and potential solutions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated and authenticated returns, exchanges and voids.
- Drove customer escalations to resolution by engaging directly with clients.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Evaluated employee job performance and motivated staff to improve productivity.
Job Coach, 04/2013 - 10/2015
Common Spirit – Garrison, ND,
Common Spirit – Garrison, ND,
- Placed individuals in jobs based on skills, abilities and interests.
- Helped clients set goals and make action plans, reviewing results on [Timeframe] basis.
- Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
- Developed career and education plans based on individual needs.
- Facilitated job and community agency referrals, job center workshops, résumé assistance and help with interviewing.
- Worked with team to continuously improve career and placement opportunities for students.
- Consulted with clients to build effective search strategies for desired jobs.
- Developed successful career plan utilizing assessments and applicant interview information.
- Maintained case files and documented actions.
- Maintained complete confidentiality in all business-related matters to prevent information breaches.
- Performed outreach services to recruit and screen applicants for career services.
- Worked with individuals to complete application documents for relevant vocations.
Education and Training
GED: , Expected in 08/1992
Tahlequah High School - Tahlequah, OK
Tahlequah High School - Tahlequah, OK
Northeastern State University - Tahlequah, OK
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Resume Overview
School Attended
- Tahlequah High School
- Northeastern State University
Job Titles Held:
- Hotel Housekeeper
- Customer Service Representative
- Assistant Customer Service Manager
- Job Coach
Degrees
- GED
- Some College (No Degree)
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