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Hotel Housekeeper Resume Example

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Stacy Brown
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Ergonomics and safety training
  • Extensive customer service and customer service care and management training
  • Total 25+ years customer service and public service and relations experience, including janitorial and food services.
  • Reliable
  • Motivated
  • Empathetic
  • Strong
Experience
Company Name | City, StateHotel Housekeeper12/2020 - 09/2021
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
Company Name | City, StateCustomer Service Representative02/2018 - 01/2021
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Trained new employees on procedures and policies to maximize team performance.
  • Exceeded company productivity standards on consistent basis.
Company Name | City, StateAssistant Customer Service Manager03/2017 - 02/2018
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Oversaw address of customer requests for friendly, knowledgeable service and support.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Assessed customer account information to determine current issues and potential solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Evaluated employee job performance and motivated staff to improve productivity.
Company Name | City, StateJob Coach04/2013 - 10/2015
  • Placed individuals in jobs based on skills, abilities and interests.
  • Helped clients set goals and make action plans, reviewing results on [Timeframe] basis.
  • Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
  • Developed career and education plans based on individual needs.
  • Facilitated job and community agency referrals, job center workshops, résumé assistance and help with interviewing.
  • Worked with team to continuously improve career and placement opportunities for students.
  • Consulted with clients to build effective search strategies for desired jobs.
  • Developed successful career plan utilizing assessments and applicant interview information.
  • Maintained case files and documented actions.
  • Maintained complete confidentiality in all business-related matters to prevent information breaches.
  • Performed outreach services to recruit and screen applicants for career services.
  • Worked with individuals to complete application documents for relevant vocations.
Education and Training
Tahlequah High School | City, StateGED08/1992
Northeastern State University | City, StateSome College (No Degree)
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Resume Strength
  • Completeness

Resume Overview

School Attended

  • Tahlequah High School
  • Northeastern State University

Job Titles Held:

  • Hotel Housekeeper
  • Customer Service Representative
  • Assistant Customer Service Manager
  • Job Coach

Degrees

  • GED
    Some College (No Degree)

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