Hotel Housekeeper Resume Example

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Sold various products by explaining unique features and educating customers on proper application.
• Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
• Processed orders through system and coordinated product deliveries.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Observed customer behaviors to identify security threats and escalate concerns to supervisors.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
• Helped customers sign up for loyalty programs and submitted completed paperwork.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
• Used [Type] register system to ring up customer purchases, process payments and issue receipts.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Scan barcode put item in its own box. Tape the box put the labels on sides an top of box. Put on line to be shipped out

• Swept and vacuumed floors, hallways and stairwells.
• Swept and damp-mopped private stairways and hallways.
• Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
• Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
• Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
• Replenished hotel amenities such as drinking glasses and writing supplies.
• Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
• Collected trash from premises and removed to designated areas to alleviate bad odors.
• Replaced sheets and pillowcases daily and used hospitality corners on all beds.
• Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
• Supplied guests with extra towels and toiletries when requested.
• Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
• Provided deep cleaning services for areas in need of additional sanitation.
• Stocked toilet tissue and paper towels, as well as other restroom supplies.
• Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
• Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
• Collected trash from receptacles and surfaces, discreetly removing items for disposal.
• Hand dusted and wiped clean office furniture, fixtures and window sills.
• Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.