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Hotel Housekeeper Resume Example

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/HOTEL HOUSEKEEPER
Professional Summary

Organized Hotel Housekeeper possessing in-depth knowledge of cleaning chemicals and proper applications. Well-versed in job-related [Equipment] and [Equipment] operations. Detail-oriented and meticulous individual with less than 1 year of experience cleaning vacant and used rooms, managing guest supplies and maintaining housekeeping cart.

Friendly Lead Cashier tasked with mentoring, training and assisting other employees with completing tasks. Well-rounded and hardworking leader willing to take on new or increased level of responsibilities to enhance team success. Proven relationship-builder with motivational approach. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Enthusiastic Head Cashier with 2 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.

Work History
Holiday Inn Express Hotel Suites - Hotel Housekeeper
Pahrump, NV12/2020 - Current
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
  • Reported damages, maintenance problems, safety issues and potential hazards to management.
  • Gathered dirty laundry in [Number] rooms to arrange for pickup to laundromat.
  • Established and maintained clean and comfortable environments by performing cleaning duties, including vacuuming, wiping windows, dusting and sanitizing bathrooms.
  • Established and maintained clean and comfortable environments in [Type] buildings by vacuuming, cleaning windows and dusting.
  • Operated [Equipment] and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Restocked room supplies such as facial tissues for personal touch with every job.
Arco/Rebel Gas Station - Lead Cashier
Pahrump, NV06/2018 - 08/2020
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
  • Built effective training and coaching strategies to optimize team performance.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Requested official identification for tobacco and alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Mentored other store employees in customer service and assistance to help improve overall satisfaction.
  • Trained as Lead cashier and provided back-up coverage to provide customers with optimal support.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Evaluated professionalism of checkouts every hour and kep team members on top of cleaning tasks.
  • Directed team of 6 cashiers to maximize performance and deliver exceptional service to every customer.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Displayed new stock and rotated existing products.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Received and processed customer payments.
  • Served needs of more than 100 customers in busy retail environment.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Increased customer loyalty and retention.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Oversaw group of 5 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
Big Dogs Grooming And Boarding- Bather Brusher
Pahrump, NV07/2016 - 06/2018
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Maintained clean and organized boarding areas to promote animal wellbeing.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items, including pet food, treats and toys.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Lifted [Number]+ dogs of varying weights and breeds for bathing and grooming services on daily basis.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
  • Assessed paws, ears and eyes for injuries or infections upon check-in and notified customers of issues immediately.
  • Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
Skills

    Housekeeping

  • Cleaning
  • Guest Services
  • Sorting
  • Predictive and Preventive Maintenance
  • Residential cleaning
  • Quality control guidelines
  • Cleaning bathrooms
  • Ceiling fans
  • Cleaning techniques
  • Mopping and sweeping
  • Vacuuming
  • Window cleaning
  • Care of fine art
  • Dusting furniture
  • Hazardous chemical training
  • Good listening skills
  • Teamwork
  • Analytical skills
  • Verbal and written communication

    • Lead Cashier (Retail)

  • Stocking and Replenishing
  • Point of Sale Knowledge
  • Opening and Closing Procedures
  • Product and Service Sales
  • Training and Development
  • Staff Mentoring
  • Maintaining Store Appearance
  • Sales
  • Payment Processing
  • Cross-Selling
  • Cash Handling
  • Sales Goals
  • Employee Training
  • Store Merchandising
  • Point of Sale Systems
  • Purchasing
  • Cash Register Operation
  • Product Sales
  • Product Knowledge
  • Store Operations
  • Product Location
  • Issuing Receipts
  • Customer Complaint Resolution
  • Inventorying Products

    • Elderly Companion

  • Meal planning and preparation
  • Medical Records Management
  • Behavior Management
  • Compassionate care
  • Household tasks
  • Tactful communication
  • Interior decorating
  • Cooking meals
  • Chauffeuring
  • Errands
Education
Pathways AlternativeGED:
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Resume Overview

Companies Worked For:

  • Holiday Inn Express Hotel Suites
  • Arco/Rebel Gas Station
  • Big Dogs Grooming And Boarding

School Attended

  • Pathways Alternative

Job Titles Held:

  • Hotel Housekeeper
  • Lead Cashier
  • Bather Brusher

Degrees

  • GED :

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