hotel front desk supervisor resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Polite and accommodating front desk supervisor bringing 8 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.
Skills
Greeting guests
Multi-line phone systems
Supply stocking
Correspondence management
Sales
Training and mentoring
Reporting
Organization
Friendly, positive attitude
Microsoft Office
Team building
Data management
People skills
Education and Training
Grantsburg High SchoolGrantsburg, WIExpected in 05/2008 ā āHigh School Diploma: - GPA:
Fond Du Lac Tribal And Community CollegeCloquet, MNExpected in ā āAssociate of Arts:Generals - GPA:
Experience
Love's Travel Stops & Country Stores, Inc. - Hotel Front Desk Supervisor Vicksburg, MS, 06/2014 - Current
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with staff to fulfill customer requests.
Cultivated professional relationships with guests, improving customer retention through coordinated service.
Arranged special accommodations for guests to enhance visitor experiences.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Input customer data into reservation systems and updated to reflect room changes.
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
Assisted guests at check-in, providing information on various services within hotel.
Provided end-of-month audits of resort to upper management as required.
Responded to and resolved guest issues or complaints.
Oversaw recruiting, interviews and new employee hiring.
Led pre-season and new employee training sessions.
Prepared invoices for customers
Managed team of front desk agents, supervising personnel in issue resolution.
United Family Of Stores - Bp Assistant Manager Hereford, TX, 01/2010 - 05/2014
Directed and led employees, supervising activities to drive productivity and efficiency.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Worked closely with customers to understand needs and resolve diverse issues.
Assisted in store opening by setting up office space, computers and cash registers.
Collaborated closely with management team to roll out functional and strategic initiatives.
Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
The Michaels Organization - Night Manager Richmond, VA, 08/2008 - 12/2009
Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
Covered phone and answered calls from customers.
Oversaw general upkeep of public areas and restrooms.
Served types of customer needs and resolved problems to satisfaction.
Assigned tasks based on operational needs and individual strengths.
Made the pizza dough and pizzas along with employees.
Check pizza for quality control before they get sent out to the customer.
Cloquet AmericInn And Super8 - Housekeeper City, STATE, 06/2009 - 09/2009
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Interacted pleasantly with clients and guests when performing daily duties.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Requested maintenance orders to fix non-working equipment and address room damage.
Maintained and organized cleaning supplies stock.
Used cleaning chemicals following proper guidelines.
Cleaned building floors by sweeping, mopping and scrubbing.
Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Returned rooms to occupant-ready status to satisfy future guests.
Performed linen washing, dishwashing, vacuuming, dusting and mopping.
Staged offered amenities during room turnovers, confirming presence of appropriate signage and personal hygiene products.
Followed safety procedures when handling materials and discarding waste.
Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
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