Hotel Front Desk Supervisor Resume Example Aimbridge Hospitality

HOTEL FRONT DESK SUPERVISOR

Professional Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

Skills

Problem-solving skills
File management
Cash Handling
Word processing
Time management
Data Collection
Customer Service
Technical Support
Quality Assurance
Scheduling

Training
Project Management
Team building
Operations management
MS Office
Database Management
Data Entry
Administrative support
Inventory Management
Cash Management

Work History

Hotel Front Desk Supervisor, 05/2018 to Current
Aimbridge Hospitality – Livonia , MI

Prepared weekly employee work schedules for 7 team members ensuring all shifts received adequate coverage.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Protected guest valuables with main safe or in individual boxes to maximize security.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including inspecting rooms before guest check ins and delegating tasks such as fixing A/C units to maintain guest satisfaction.
Maintained financial accuracy by collecting deposits, fees and payments.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Entered customer data using OPERA software and updated information whenever patrons changed rooms.
Kept accounts in balance and ran daily reports to verify totals.
Greeted dozens of daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Planned coverage needs and organized services to support incoming special events.
Maintained transaction security by verifying payment cards against identification.

Hotel Front Desk Clerk, 07/2017 to 05/2018
The Del Monte Lodge – Pittsburgh , PA

Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Protected guest valuables with main safe or in individual boxes to maximize security.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Maintained financial accuracy by collecting deposits, fees and payments.
Welcomed each new arrival pleasantly and confirmed reservations and identification.

Front Office Manager, 02/2017 to 06/2017
The Cliffs Resort – Pismo Beach , CA

Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Established and updated work schedules to account for changing staff levels and expected workloads.
Interpreted management directives to define and document administrative staff processes.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Assisted Hotel Manager with interviewing potential employees, asking appropriate questions and providing feedback after interviews.

Hotel Front Desk Clerk, 02/2012 to 02/2017
The Del Monte Lodge – Ithaca , NY

Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Promoted local entertainment and sporting events and offered details to assist patrons.
Protected guest valuables with main safe or in individual boxes to maximize security.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Kept accounts in balance and ran daily reports to verify totals.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Maintained financial accuracy by collecting deposits, fees and payments.
Welcomed each new arrival pleasantly and confirmed reservations and identification.

Education

High School Diploma: 05/1999
Pierce County High School - City, State

Resume Overview

School Attended

Pierce County High School

Job Titles Held:

Hotel Front Desk Supervisor
Hotel Front Desk Clerk
Front Office Manager

Degrees

High School Diploma : 05/1999

Hotel Front Desk Supervisor Resume Example

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