LiveCareer-Resume

hotel front desk supervisor resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Customer Service individual with strong background in customer service environments. Hotel Front Desk/ Casino cage Supervisor with more than 15 years of experience working for high-end hotel and casino chains. Managed a high volume front desk that provides customer service in person and over the phone. In-depth knowledge of hospitality industry and business administration including data entry and auditing. Supervised and provided quality assurance of all hospitality records.

Skills
  • Upselling Products and Services
  • Call Documentation
  • Understanding Customer Needs
  • Order and Refund Processing
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Customer Retention Strategies
  • Customer Inquiry Response
  • Telephone Management
  • Solving Customer Concerns
  • Directing Calls
  • Data Verification
  • Scheduling Databases
  • Fraud Detection
  • Financial and Regulatory experience
  • Financial Operating Systems
  • Document Recordkeeping
Work History
Independent Contractor, 02/2020 to Current
Noble House Hotels And ResortsJackson, WY,
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Hotel Front Desk Supervisor, 09/2018 to 02/2020
Caesars Entertainment CorporationBettendorf, IA,
  • Established internal databases and record management systems to enhance accuracy and integrity of documentation and data entry.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Provided exceptional customer service and assistance to guests upon check-in.
  • Coordinated audit tasks among night shift team members to cover front desk operations.
Bank and Cage Supervisor, 07/2007 to 11/2016
Thunder Valley Casino ResortLincoln, CA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed and maintained quality assurance procedure documentation.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Reconciled cash drawer and resolved discrepancies.
  • Audit of cash tills from departments in Casino.
Hotel Front Desk Agent, 11/2016 to 09/2018
DoorDashCity, STATE,
  • Delivered above-and-beyond customer service to guests by making outside venue reservations and setting up tours.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
Education
Specialist In Psychology: , Expected in to Tulsa Community College - Tulsa, OK,
GPA:

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Resume Overview

School Attended

  • Tulsa Community College

Job Titles Held:

  • Independent Contractor
  • Hotel Front Desk Supervisor
  • Bank and Cage Supervisor
  • Hotel Front Desk Agent

Degrees

  • Specialist In Psychology

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