LiveCareer-Resume

hotel front desk resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level tech-support position. Ready to help team achieve company goals.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Capable tech-support bringing demonstrated success in motivating staff and optimizing program operations across 3-year history of accomplishment in education. Experienced in organizing facilities, supplies and educators to handle wide-ranging needs. Highly organized, resourceful and forward-thinking leader.

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Dedicated With the Work professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • User Technical Support
  • Customer Relations
  • Creative Thinking
  • Operational Reporting
  • Project Planning
  • Offered feedback on system operation to help develop
  • Modifications and reduce user problems.
  • Answered user inquiries regarding computer software or
  • Hardware operation to resolve problems.
  • Removed broken or outdated hardware and replaced with new
  • Parts to achieve the desired level of performance.
  • Collaborated with staff, users and management to establish
  • Requirements for new systems or modifications.
  • Check in and Checkout Procedures
  • Inquiry Response
  • Lobby Maintenance
  • Guest Registration
  • Room Key Issuance
  • Online Bookings Management
  • Common Area Maintenance
  • Greeting Guests
  • Front Desk Management
  • Critical Thinking
  • Guest Satisfaction
  • Guest Accommodations
  • Constructive Feedback
  • Special Promotions
  • Facilities Management Software
  • Relationship Establishment
  • Supplies and Materials Oversight
  • Process Monitoring
  • Appointment Confirmation
Work History
Hotel Front Desk , 02/2021 to 06/2022
Viejas EnterprisesAlpine, CA,
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved service-related problems and documented actions in system.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Informed guests of hotel security features and offered details regarding fire and emergency procedures.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Promoted hotel brand's loyalty program.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Planned coverage needs and organized services to support incoming special events.

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  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
Behavior Technician, 12/2020 to 03/2021
ElwynPA, State,
  • Talented training professional and, with practiced eye focused on assessing needs and strengths of workers
  • Helps employees improve abilities and performance with targeted training strategies
  • Excellent recordkeeping, assessment and problem-solving abilities
  • Hardworking focused on completing work quickly to consistently exceed targets
  • Reliable team member accustomed to taking on challenging tasks
  • Dedicated to business success
  • Skilled team player with strong background in tech-support environments
  • Works well independently to handle assignments and always ready to go beyond basics assignments
  • Quick learner with good computer abilities
  • Coordinated the transitions into and out of foster care for children from unstable environments
  • Identified each child's service needs by interviewing them, their families and knowledgeable personnel such as teachers and counselors
  • Developed individualized case plans and options for treatment to meet objectives
  • Monitored progress of clients in active cases to identify service goal accomplishments and areas in need of improvement
  • Diligently addressed the legal issues related to each case through hearings and custody recommendations
  • Deepened assessments by interviewing persons associated with clients, including families, teachers and counselors
  • Helped parents regain their children through training, mentoring and ongoing counseling
  • Counseled children and families on the optimal strategies for dealing with problems like mental health, abuse and medical issues
  • Improved living arrangements for children in system by counseling parents on proper child-rearing choices
  • Used good judgment to help solve problems
  • Completed required paperwork within anticipated timeframes.
Tech Support, 06/2016 to 05/2019
Cognizant Technology SolutionsDetroit, MI,
  • My job was to do tech-support for the client
  • Addressed system and user issues and identified solutions
  • Evaluated problems with applications, workstations, servers and network components to serve customers and manage technical questions
  • Created simulations of user problems to recreate issues and resolve operating difficulties
  • Assisted with maintaining database integrity and tracking data processing for accuracy and conformance with specifications
  • Maintained computer systems and acted as support for end user problems
  • Handled of tickets personally and smoothly escalated advanced calls to satisfy customers' needs
  • Removed malware, ransomware and other threats from laptops and desktop systems.

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Education
HIGH SCHOOL DIPLOMA: , Expected in to Abram Friedman Occupational Center - Los Angeles, CA
GPA:
SCIENCE: COMPUTER INFORMATION TECHNOLOGY, Expected in to Make school system - Karachi,
GPA:
top 95% of class. I have learned the Hardware about computer. I have also learned Installing computer software upgrade installed upgrade hardware including upgrade of desktop laptop including top on that I have Learned MS office excel PowerPoint Microsoft Word. I do have certifications for all these software.
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Certifications

Web development

Microsoft Excel

PowerPoint

Microsoft word

computer information technology

Computer hardware

,

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Resume Overview

School Attended

  • Abram Friedman Occupational Center
  • Make school system

Job Titles Held:

  • Hotel Front Desk
  • Behavior Technician
  • Tech Support

Degrees

  • HIGH SCHOOL DIPLOMA
  • SCIENCE

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