Hostto Go Key Hourly resume example with 11 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Skilled hostess motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Skills
Takeout Management
Reservations
POS Software
Server Distribution
Table Vacancy Management
Customer Service
Seating assignment preparation
Education and Training
SMCAGrady, ALExpected in 05/2009 ā āHigh School Diploma: - GPA:
Experience
Abb Ltd - Host,to Go ,key Hourly Dallas, TX, 10/2012 - Current
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Set up and decorated menu marketing boards with current meal and drink specials.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Assisted customers with locating and securing desired products.
Greeted guests and gathered information to seat groups or place on waitlist.
Communicated with kitchen staff about cook times to foster customer satisfaction.
Monitored dining area to assess server capacity and estimate wait times.
Accommodated guests with children and special needs to promote comfortable dining experience.
Offered preferred tables and other special accommodations to VIP customers.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Answered telephone to provide dining information and take party reservations.
Notified server after seating parties in section to facilitate prompt service.
Buffalo Wild Wings - Host,to Go City, STATE, 07/2010 - 05/2012
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Monitored dining area to assess server capacity and estimate wait times.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Accommodated guests with children and special needs to promote comfortable dining experience.
Leveraged [Software] to collect reservation information and communicate updates to guests.
Offered preferred tables and other special accommodations to VIP customers.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Communicated with kitchen staff about cook times to foster customer satisfaction.
Notified server after seating parties in section to facilitate prompt service.
Greeted guests and gathered information to seat groups or place on waitlist.
Set up and decorated menu marketing boards with current meal and drink specials.
Answered telephone to provide dining information and take party reservations.
Listened to clients' needs and assisted with identifying and securing appropriate services.
Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
32 Degrees Yogurt Bar - Shift Leader City, STATE, 11/2009 - 06/2010
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Created training manual for all employees to use as reference guide.
Delegated tasks to employees and monitored activities and task completion.
Documented receipts, employee hours and inventory movements.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.