LiveCareer-Resume

hostess waitress resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I am a detail-oriented hostess two years and counting of experience helping customers and welcoming guests, maintaining entrances and balancing server loads to optimize operations. I can smoothly make reservations and monitor routine dining room activities. I am collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests. I am also successful in maintaining efficiency and remaining calm in fast-paced environments. I was also a skilled sales associate with three years of retail experience where I was very customer-focused providing quality product recommendations and solutions to meet customer needs and exceed expectations. I also have expertise in arranging new merchandise and I'm very passionate about enhancing customer relationships so they become more loyal customers.

Skills
  • Seating assignment preparation
  • Effective customer upselling
  • Menu memorization
  • Table Bussing
  • Safe food handling
  • Service prioritization
  • Dining customer service
  • People skills
  • Flexible
Experience
08/2020 to Current Hostess/Waitress Vail Resorts | Beaver Creek, CO,
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
07/2019 to Current Hostess Home Depot | Snohomish, WA,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Notified server after seating parties in section to facilitate prompt service.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Assisted [Job title] by taking guests drink orders, [Task] and [Task].
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered telephone to provide dining information and take party reservations.
10/2018 to 07/2019 Sales Associate Home Depot | Sparks, NV,
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Listened to customer needs to identify and recommend optimal [Product or Service] selections.
  • Reset store displays for special events and seasonal merchandise changes.
07/2016 to 10/2018 Sales Associate Marshalls | City, STATE,
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Listened to customer needs to identify and recommend optimal [Product or Service] selections.
  • Reduced process lags by training employees on best practices and protocols.
  • Reset store displays for special events and seasonal merchandise changes.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Education and Training
Expected in to to Bachelor of Arts | Marketing Winona State University, Winona, MN GPA:

I am a junior at Winona State University where I am a marketing major and minoring in professional selling.

Accomplishments

For the past seven years I have been involved with many different volunteering groups where I helped with food shelves, the elderly, children, community activities, yard work, and so much more. I was also in the National Honor Society all four years of high school where I was also the leader of putting together a summer blood drive with Red Cross.

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Resume Overview

School Attended

  • Winona State University

Job Titles Held:

  • Hostess/Waitress
  • Hostess
  • Sales Associate
  • Sales Associate

Degrees

  • Bachelor of Arts

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