Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Results-driven receptionist/customer service representative with track record of excelling in fast-paced office environments. Strong client relations skills, and ability to resolve conflicts and issues. Focused on providing professional service and support to every office visitor/caller. Excellent about scheduling appointments, and documenting. Positive nature with excellent people skills.

Skills
  • Providing outstanding customer service
  • Organization
  • Relationship development
  • Calm and level-headed
  • Customer service-focused
  • Office equipment operations
  • Multi-line telephone skills
  • Organization and efficiency
  • Recordkeeping and bookkeeping
  • Multitasking and prioritization
  • Data entry
  • Technologically savvy
  • Social skills
  • Business management
Experience
09/2020 to Current
Eyelash Extension Technician Vca Antech, Inc. Swartz Creek, MI,
  • Sanitized and sterilized equipment and station according to state laws.
  • Educated customers on proper aftercare to maintain quality and cleanliness of eyelashes.
  • Explained appointment process and answered customer questions.
  • Generated new clients using referrals and social media promotion.
  • Sold aftercare retail products.
  • Booked client appointments in system using square booking.
  • Increased new business opportunities and clientele by distributing business cards.
  • Exceeded customer expectations with friendly and knowledgeable service.
  • Designed eyelash extension sets based on client requests and styles.
01/2020 to 03/2020
Customer Service Representative/Receptionist Fusion Hcr Toledo, OH,
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Entered data in Bill Collins' system to keep records of vehicle and service information.
  • Oversaw and kept track of loaner vehicles by communicating with our service advisors, enterprise, and our customers to ensure we had vehicles available for customers.
  • Maintained daily calendars, set appointments with customers and planned daily vehicle pick ups and drop offs.
  • Responded to customer concerns and issues.
  • Prepared, compiled and filed documents to present to my office manager, and service advisors to keep track of vehicles previously serviced, and currently being serviced.
09/2015 to 11/2019
Hostess/Waitress Res-Care, Inc. Anderson, SC,
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, alcohol selections and desserts.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Increased sales of key menu items through effective upselling.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Checked on guests to insure satisfaction with meals and service.
  • Answered phones to input takeout orders and answer service questions.
  • Communicated with kitchen staff frequently to stay up-to-date on potential customer wait times.
  • Made special accommodations for customers by collaborating with waitresses to move tables and adjust seating.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Trained new hostesses and waitresses.
08/2019 to 08/2020
Phlebotomist Technician LABCorp City, STATE,
  • Maintained fully-stocked phlebotomy cart, carrier, and station.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Verified and labeled blood vials with critical information like time of collection, date, and patient name.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Built trust and minimized patient discomfort during phlebotomy procedures through communicating and walking patients through my process.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Conducted bleeding time tests and updated results into computer charts.
  • Recorded vitals and weight of patients.
  • Prepared collected specimens and stored them in correct storage places.
  • Examines patients veins before procedure to assure the best vein, needle type, and gauge for a successful blood draw.
  • Used knowledge of order of draw, to draw blood in the correct order to avoid cross contamination.
07/2018 to 07/2020
Certified Nursing Assistant Signature HealthCARE City, STATE,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Cleaned and sanitized rooms and equipment to prevent infection and cross-contamination.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Communicated and built relationships with patients to ensure comfort and cooperation.
Education and Training
Expected in 7 2019
Phlebotomy Technician: Phlebotomy
Kentucky School of Phlebotomy - Louisville, KY,
GPA:
  • Top 5 in my class
  • Received a 94% on my final written exam, and an A on my skills exam.
  • Completed a 40 hour externship with LABCorp.
  • Completed 42 hours of classroom lecture, and 14 hours of hands on skills, and live venipuncture.
Expected in 6 2018
SRNA: Nursing Assistance
RightChoice Healthcare Training Institute - Louisville, KY,
GPA:
  • Completed a 16 hour clinical externship with Signature Healthcare
  • Received an A on my final exam.
  • Completed 60 hours of classroom instruction.
Expected in 4 2016
High School Diploma:
Southern High School - Louisville, KY,
GPA:
  • Attended 2014-2016
  • Honor Roll 2014-2016
  • Graduated in Top 10% of class
  • Participated in planning homecomings
  • Participated in planning and assisting with school blood drives
Expected in
:
Atherton High School - Louisville, KY,
GPA:

Attended 2012-2014

  • Honor Roll 2012-2014
Activities and Honors

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Resume Overview

School Attended

  • Kentucky School of Phlebotomy
  • RightChoice Healthcare Training Institute
  • Southern High School
  • Atherton High School

Job Titles Held:

  • Eyelash Extension Technician
  • Customer Service Representative/Receptionist
  • Hostess/Waitress
  • Phlebotomist Technician
  • Certified Nursing Assistant

Degrees

  • Phlebotomy Technician
  • SRNA
  • High School Diploma

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