Hostess Trainer resume example with 2+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
I have a history of working as Host/ Host Trainer, Nanny, as well as a Cashier. I've always made sure to take the time to complete my job correctly and diligently. I am a reliable worker and I always make sure to attend work on time. The last two years I have been a stay at home mom and now as my children are getting older it is time for me to get back into the work field. I am reliable, social, a hard worker, and I am willing to learn. My current plan is to go back to school to become an ultrasound technician.
Skills
Service Training
Timesheet Organization
Safety Training
Critical Thinking
Worker Training
Customer Service
Task Delegation
Work Area Inspection
Shortage Reports
Cash Handling
Production and Time Sequencing
Inventory Control
Complaint Resolution
Team Collaboration
Theft Procedures Establishment
Work History
09/2018 to 06/2019Hostess TrainerWhole Foods Market | Hendersonville, TN,
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Answered customer questions about hours, seating and menu information.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Used cash registers and credit card machines to cash out customers.
Trained new hires to perform the job to the highest expectations provided by the managers and company.
Worked flexible hours; night, weekend, and holiday shifts.
Maintained energy and enthusiasm in fast-paced environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
02/2018 to 06/2018Private Nanny2 Fellas & A Big Vehicle | Broken Arrow, OK,
Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
Played games, worked on puzzles and read books to young children.
Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Kept children's areas neat and clean.
Prepared healthy, age-appropriate snacks and meals.
Led indoor and outdoor activities to entertain and occupy children.
Met with parents about daily activities, positive developments and issues.
The mom worked overnight often so id stay over night to watch her son who had just turned one at the time.
06/2016 to 10/2016CashierShoe Department Encore | City, STATE,
Helped customers complete purchases, locate items and join reward programs.
Assisted customers by answering questions and fulfilling requests.
Collected and authorized payments of guests.
Restocked and organized merchandise in front lanes.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Greeted over 50 customers per day.
Quickly and accurately counted drawers at start and end of each shift.
Answered questions about store policies and addressed customer concerns.
Managed special actions such as returns processing and payment reversals for team members.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Trained any newly hired cashiers to the standards of my manager and general managers
Worked flexible schedule and extra shifts to meet business needs.
12/2014 to 12/2015NannyKim And Eric Eardman | City, STATE,
Played games, worked on puzzles and read books to young children.
Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Kept children's areas neat and clean.
Enforced rules and managed behavior through developmentally appropriate discipline.
Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
The mother had cancer and was going through chemo therapy during this time, so there were many nights I would stay over night to get them ready for day care the next day since she had her chemo early in the morning. Also, these were twin boys of the age of 2.
Education
Expected in 06/2017High School Diploma | Arlington Heights High School, Fort Worth, TXGPA:
Member of the AHHS Softball Team from 2014-2017.
Member of Student Council 2015-2017.
Taught Cheerleading at Stripling Middle School all 4 years of high school 2013-2017.
Worked as an office assistant for 1st period my senior year 2016-2017.
Was a member of AVID 3 years of highschool 2014-2017.
Planning on continuing education to become a Ultrasound technician.
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