LiveCareer-Resume

hostess trainer resume example with 5+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Im also, passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. My pass experience at Clovis Community Medical Center , allowed me to have more of a inter personnel connection with the patients, especially during sensitive time, which led to better patient satisfaction and even outcomes.

Skills
  • Maintaining safe environments
  • Teamwork and Collaboration
  • MS Office
  • Analytical and Critical Thinking
  • Written Communication
  • Interpersonal Communication
  • Organization and Time Management
  • Active Listening
  • Decision-Making
  • Self-Motivated
  • Attention to Detail
  • Dependable and Responsible
  • Excellent Communication
  • Training
  • Time management
  • Data Entry
  • Record keeping
Experience
09/2022 to Current Hostess Trainer Pacific Asian Consortum In Employment (Pace) | Los Angeles, CA,
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Checked and restocked server areas and organized and got change for front counter.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Documented reservations and communicated changes to guests.
  • Used cash registers and credit card machines to cash out customers.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
09/2020 to Current Office Assistant/Cook Shift Leader KinderCare Learning Centers | City, STATE,
  • Conducted home visits and kept in contact with families by phone in accordance with agency policies.
  • Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
  • Determined which services and programs were available within the community for parents with disabled youngsters.
  • Followed all data security regulations to make sure that client information was kept confidential.
  • Met with clients to determine necessary services and make treatment recommendations.
  • Managed parent support groups addressing topics such as positive discipline and parenting styles.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Conferred with clients to discuss options and goals for various services.
  • Coordinated all activities involving birth parents in conjunction with in-home support counselors.
  • Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
  • Interviewed clients to assess situations, capabilities and problems.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Identified appropriate community resources and provided referrals for services.
  • Assisted victims with filling out and submitting protective orders.
  • Ensured effective management of a large caseload by utilizing task prioritization and data organization skills.
  • Maintained records of victim contacts for use in emergency or crisis situations.
  • Partnered with families and provided resources to build growth that promoted better self-reliance.
08/2008 to 11/2011 Substitute Teacher Assistant Calvary Christian Academy | City, STATE,

Assisted teacher in monitoring students' progress.

  • Straightened classroom, placing books back on shelves and keep areas well-maintained and organized.
  • Supervised students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.
  • Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
  • Arranged and led activities for students.
  • Monitored students in class, hallways and lunchrooms to supervise, enforce rules and support lead teacher.
  • Managed daily attendance and reported absences and tardies to for parental notification.attendance clerk
  • Used exercises and repetition to assist students in learning foundational educational concepts.
Education and Training
Expected in GED | Whitley County High School, Williamsburg, KY GPA:

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Resume Overview

School Attended

  • Whitley County High School

Job Titles Held:

  • Hostess Trainer
  • Office Assistant/Cook Shift Leader
  • Substitute Teacher Assistant

Degrees

  • GED

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