Hostess Trainer Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated Food Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Equipment Maintenance
  • Staff Management
  • Food production management
  • Kitchen equipment operation and maintenance
  • Inventory controls
  • Budgeting
  • Recruitment
  • Recipes and menu planning
  • Food plating and presentation
  • High-volume dining
  • Sanitizing understanding
  • Training & Development
  • Data management
  • Computer skills
  • Excellent work ethic
  • Analytical skills
  • Verbal and written communication
  • Reading comprehension
  • Conflict resolution
University Of Redlands Redlands, CA Expected in Bachelor Of Science : Business Administration And Management - GPA :
Work History
Aimbridge Hospitality - Hostess Trainer
Key West, FL, 05/2017 - 04/2020
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Monitored food preparation, production and plating for quality control.
  • Accurately completed end-of-day financial tasks worth over $2,000.00 of cash and card transactions daily.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Decreased necessary training time by updating and overhauling training program.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Carried out day-day-day duties accurately and efficiently.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Worked closely with owner to maintain optimum levels of communication to effectively and efficiently complete projects.
Ruth's Chris Steak House, Inc. - Banquet Manager
Washington, DC, 07/2000 - 07/2018
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
  • Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Supervised team of 3 front desk agents and helped to resolve issues arising during shifts.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Newport Beach Yacht Club - Server
City, STATE, 06/2007 - 09/2011
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Cultivated warm relationships with regular customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

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Resume Overview

School Attended
  • University Of Redlands
Job Titles Held:
  • Hostess Trainer
  • Banquet Manager
  • Server
  • Bachelor Of Science