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hostess servers assistant resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Food Service
  • Quality Assurance
  • Problem Detection and Resolution
  • Decision Making
  • Clear Communication
  • Cleaning and Sanitizing
  • Conflict Resolution
  • Relationship Building
  • Table Setting
  • Flexible and Adaptable
  • Table Bussing
  • Persistent with Challenges
  • Attention to Detail
  • Stress Tolerance
  • Concern for Others
  • Independence and Initiative
  • Cooperative and Good Natured
  • Complaint Handling
  • Cash Register Operation
  • Social with Customers and Staff
  • Dependability and Self-Control
  • Beverage Making and Delivery
  • Safe Food Handling
  • Silverware and Glassware Restocking
Work History
03/2021 to Current
Hostess / Servers Assistant Total Wine El Paso, TX,
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Assisted with dining room set up prior to and after service period.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Assisted customers with carry-out service.
  • Answered questions and helped customers find what they were looking for.
  • Answered phones with pre planned answers to questions.
  • Opened and closed host stand.
  • Cleaned and restocked bathrooms regularly.
  • Took care of guests seating arrangements along with compensating for their needs
01/2020 to 04/2021
Customer Service / Cashier Common Spirit Missouri Valley, IA,
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Operated cash register to record all transactions accurately and efficiently.
  • Conducted inventory counts by adding each item in stock and documenting.
  • Set up new sales displays each night.
  • Faced each shelf along with cleaning of bathrooms, taking out trash, and mopping the floors at the end of each shift.
06/2014 to 02/2021
Barista Flourtown Coffee Company City, STATE,
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Cultivated ability to recall customers' names and address each by name.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Prioritized drink requests while managing interruptions.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Educated coworkers and customers about new products.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Handled transactions, including OLTP systems, payment processing, cash change and issuing of receipt.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Created original artwork for specials board display daily.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
Education
Expected in 06/2020
High School Diploma:
Springfield Township Highschool - Glenside PA,
GPA:

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Resume Overview

School Attended

  • Springfield Township Highschool

Job Titles Held:

  • Hostess / Servers Assistant
  • Customer Service / Cashier
  • Barista

Degrees

  • High School Diploma

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