Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Food Service
Quality Assurance
Problem Detection and Resolution
Decision Making
Clear Communication
Cleaning and Sanitizing
Conflict Resolution
Relationship Building
Table Setting
Flexible and Adaptable
Table Bussing
Persistent with Challenges
Attention to Detail
Stress Tolerance
Concern for Others
Independence and Initiative
Cooperative and Good Natured
Complaint Handling
Cash Register Operation
Social with Customers and Staff
Dependability and Self-Control
Beverage Making and Delivery
Safe Food Handling
Silverware and Glassware Restocking
Education
Springfield Township HighschoolGlenside PA, Expected in 06/2020 – –High School Diploma: - GPA:
Work History
Total Wine - Hostess / Servers Assistant El Paso, TX, 03/2021 - Current
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Bussed tables between courses and load and unloaded trays to expedite tasks.
Assisted with dining room set up prior to and after service period.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Assisted customers with carry-out service.
Answered questions and helped customers find what they were looking for.
Answered phones with pre planned answers to questions.
Opened and closed host stand.
Cleaned and restocked bathrooms regularly.
Took care of guests seating arrangements along with compensating for their needs
Common Spirit - Customer Service / Cashier Missouri Valley, IA, 01/2020 - 04/2021
Resolved customer complaints and maintained clean and tidy checkout area.
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Performed cash, card and check transactions to complete customer purchases.
Maintained customer satisfaction with quick and professional handling of product returns.
Maintained current knowledge of store promotions and highlighted sales to customers.
Checked identification for proof-of-age for alcohol and tobacco sales.
Operated cash register to record all transactions accurately and efficiently.
Conducted inventory counts by adding each item in stock and documenting.
Set up new sales displays each night.
Faced each shelf along with cleaning of bathrooms, taking out trash, and mopping the floors at the end of each shift.
Flourtown Coffee Company - Barista City, STATE, 06/2014 - 02/2021
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Cleaned counters, machines, utensils and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Controlled line and crowd with quick, efficient service.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Recommended products based on solid understanding of individual customer needs and preferences.
Maintained supply levels in counter and customer areas to meet typical demands.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Cultivated ability to recall customers' names and address each by name.
Constantly expanded personal knowledge of coffee styles and varieties.
Prioritized drink requests while managing interruptions.
Engendered customer loyalty by remembering personal preferences and allergy information.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Educated coworkers and customers about new products.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Handled transactions, including OLTP systems, payment processing, cash change and issuing of receipt.
Kept product inventory stocked during times of customer congestion and high demand.
Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Developed and demonstrated skillful and creative latte art to engage customers.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Created original artwork for specials board display daily.
Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
Completed over successful daily cash audits to correctly balance drawers at end of each shift.
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