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Hostess/Server Assistant Resume Example

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HOSTESS/SERVER ASSISTANT
Summary

Strong communication skills, as well as being able to communicate within diverse environments with any age group. Task driven and great organizational skills. Ability to work through problems and overcome learning boundaries. Energetic and proactive to accomplishing the task at hand with superior work ethic.

Skills
  • First Aid and CPR certified
  • Flinn Scientific Middle School Laboratory Course Certified
  • CITI certified
  • Certified Teacher Assistant
  • Educational support
  • Activity planning
  • Communication Skills
  • Customer Service
  • Social Integration
  • Budgeting
  • Friendly/likeable
  • Exceptional interpersonal communication
  • Active listening
  • Dependable
  • Self-sufficient
  • Loves children
  • Efficient under pressure
Experience
02/2019 to Current
Hostess/Server AssistantMagnolia Taco and Tequilla Bar － Harrisonburg, VA
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Calculated charges, issued table checks and collected payments from customers.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Answered telephone to provide establishment information and take party reservations.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Notified servers after seating parties in section for prompt service.
  • Answered questions about food and order statuses for waiting customers.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
01/2020 to 03/2020
NannyCare.Com Inc. － Harrisonburg, VA
  • Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
  • Administered medication and minor first aid to sick and injured children.
  • Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting.
  • Coordinated after-school activities and transportation for 3 children for practices and events.
  • Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
  • Promoted good behaviors by using positive reinforcement methods.
  • Prepared healthy and well balanced meals and snacks for children.
  • Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.
  • Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Modeled appropriate social behaviors and encouraged concern for others.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Regulated children's schedules to balance rest, learning and play.
  • Affectionately cared for 3 children, ages 11 to 3 months becasue of COVID
  • Assisted children by checking homework, quizzing on various subjects and helping with history, english, religion, and math class.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Supervised children while parents were on vacation, business trips and weekend getaways.
  • Researched food allergies to better understand and provide higher level of care and oversight for individuals with such conditions.
  • Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
  • Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
  • Built relationships with children by regularly discussing school, friends and favorite activities.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Prepared snacks and meals, scheduled and coordinated projects, and reinforced appropriate discipline for children according to parents' specifications.
  • Engaged children with games and puzzles.
  • Scheduled doctor, dentist and haircut appointments.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Calculated amount owed for services and collected payment from parents.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Minimized TV and mobile device time by engaging children with games and reading books.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Assisted children with homework and implemented school material in practical, everyday activities.
  • Offered detailed daily reports that outlined each child's day.
  • Redirected children to encourage safe, positive behaviors.
  • Dressed children and changed diapers.
  • Physically and verbally interacted with children throughout each day to promote mental and emotional development.
  • Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
05/2019 to 08/2019
NannyCare.Com Inc. － West Chester, OH
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
  • Administered medication and minor first aid to sick and injured children.
  • Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting.
  • Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
  • Promoted good behaviors by using positive reinforcement methods.
  • Prepared healthy and well balanced meals and snacks for children.
  • Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.
  • Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Modeled appropriate social behaviors and encouraged concern for others.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Assisted children by checking homework, quizzing on various subjects and helping with Math and Readin.
  • Built relationships with children by regularly discussing school, friends and favorite activities.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Calculated amount owed for services and collected payment from parents.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Minimized TV and mobile device time by engaging children with games and reading books.
  • Assisted children with homework and implemented school material in practical, everyday activities.
  • Physically and verbally interacted with children throughout each day to promote mental and emotional development.
  • Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
01/2016 to 08/2017
Line Worker/CashierCurrito Burritos Without Borders － Hyde Park, OH
  • Examined final products to check conformance with quality and design standards.
  • Helped the line workers set up and tend equipment to complete runs.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Promoted desserts, appetizers and specialty drinks.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Partnered with team members to efficiently serve food and beverages.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 8%.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Greeted newly seated guests quickly and efficiently.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Education and Training
Expected in 05/2021
Master of Science: Education- Middle SchoolJames Madison University － Harrisonburg, VA
Certifications
  • CPR certified
  • First AID certified
  • Child Abuse and Neglect certified
  • Flinn Scientific Middle School Laboratory Course certified
  • CITI certified
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Resume Overview

Companies Worked For:

  • Magnolia Taco and Tequilla Bar
  • Care.Com Inc.
  • Currito Burritos Without Borders

School Attended

  • James Madison University

Job Titles Held:

  • Hostess/Server Assistant
  • Nanny
  • Line Worker/Cashier

Degrees

  • Master of Science : Education- Middle School

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