Hostess/Retail Sales Associate Resume Example Ellen's Stardust Diner

HOSTESS/RETAIL SALES ASSOCIATE

Summary

Cheerful and hardworking hostess with 2 years of hospitality experience. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Helping customers while supporting teammates and managers. Friendly and conversational when welcoming guests, and seating. Expert at prioritizing guest needs and stepping in to help servers during busy hours.

Skills

Interpersonal and written communication
Independent judgement
Customer assistance
Teamwork

Retail sales
Money handling
Customer service

Experience

Hostess/Retail Sales Associate - Ellen's Stardust Diner (New York, NY)October 2018 - Current

Greeted each customer, engaged positively and offered assistance in finding requested items, providing professional and polite support for sales and service needs,helping boost customer satisfaction and retention.
Bagged, wrapped and packaged purchases according to customer needs.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Helped customers by answering questions and locating merchandise.
Calculated pricing, applied discounts, collected payment and offered receipts to process transactions.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers with children and special needs to promote comfortable dining experience.
Helped restaurant staff set up small and large events to coordinate smooth execution also communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Completed closing duties by emptying trash, cleaning host station and wiping the menu.
Notified server after seating parties in section to facilitate prompt service or if they are running behind, I usually assist servers by taking guests drink orders.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Answer the telephone and provide answers to customers' questions about hours, seating, current wait time and other dining information.
Notifies servers and managers of large group reservations to prepare seating in advance and setting up their orders.
Enhanced guests' experiences by fulfilling special requests during visits.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.

Hostess/Tour Guide - Opry City stage (New York, NY)June 2018 - September 2018

Delivered information through narratives on locations throughout the floors of the building relaying lesser-known stories for interest based on country artiste.
Answered daily phone calls to schedule and confirm reservations, also answer customers' questions about hours, seating, current wait time and other information.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Monitored dining area to assess server capacity and estimate wait times.
Completed closing duties by emptying trash, cleaning the host station, refilling the hand soap station and ensure toilet paper are fully stocked in the toilets and wiping the menus.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Accommodated guests with children and special needs to promote comfortable dining experience.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.

Customer Service Representative - Clothing store (Georgetown , Guyana)August 2015 - August 2017

Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Assisted customers to find their desired products, stocked and organized shelves.

Education and Training

Bachelor of Science in NursingExpected in 2023York College of The City University of New York, Jamaica, NY

Dean's List Honoree fall 2019

High School DiplomaSeptember 2014West Demerara Secondary, Guyana, Georgetown

Volunteering

Volunteered in a hospital Laboratory for 1 year

Assisting lab technicians with recording patients information at the front desk and provide other information on laboratory hours and procedures.
Cleaning work stations and restocking items in the lab.
Labeling and setting up samples for processing.
Taking urine samples and blood samples to respective department.

Resume Overview

Companies Worked For:

Ellen's Stardust Diner
Opry City stage
Clothing store

School Attended

York College of The City University of New York
West Demerara Secondary

Job Titles Held:

Hostess/Retail Sales Associate
Hostess/Tour Guide
Customer Service Representative

Degrees

Bachelor of Science in Nursing
High School Diploma

Hostess/Retail Sales Associate Resume Example

Resume Score: 80%

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