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hostess receptionist resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Hardworking hostess/receptionist offering 4+ years of hospitality experience, currently broadening my work experience as a CSR in the financial service industry . Demonstrating excellent communication, planning and problem-solving skills. Motivated to maintain customer satisfaction and contribute to company success.

Skills
  • Adaptive team player
  • Product organization
  • High-energy attitude
  • Problem-solving abilities
  • Inbound and Outbound Calling
  • Check payment processing
  • Dining customer service
  • Basic math
  • Relationship building
Experience
11/2021 to Current CSR Beaver Creek Ski Resort | Beaver Creek, CO,
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
07/2017 to 10/2021 Hostess/Receptionist Fitness Connection | City, STATE,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Tracked seated guests and available seating using OpenTable & Eveve .
  • Assists guests with in-person giftcards and e-giftcards.
  • When needed, help check-out staff members before their departure for the evening. As well as help management close the restaurant.
  • Trainer for new hosts/hostesses
11/2020 to 03/2021 Front Desk Associate/Personal Trainer Pooles'ide Pies | City, STATE,
  • Answered phones to respond to member inquiries and transfer calls to appropriate staff members.
  • Handled payment processing and provided members with receipts and proper bills and change.
  • Managed member check-in.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed member complaints and rectified issues to complete satisfaction.
  • Verified and collected client payments.
  • Delivered friendly and knowledgeable support to current and prospective members.
  • Addressed and welcomed large volume of guests to business per day, improving overall member service and engagement.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Answered and made 20-40 phone calls per day to share business information, resolve concerns and process new memberships.
  • Assisted with tours, in-person sign-ups, and fitness assessments.
  • Helped create work-out plans for clients using DotFIt
09/2019 to 02/2020 Hostess Company Name | City, State,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area furnished menus and highlighted daily specials.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Trainer for new hosts/hostesses
Education and Training
Expected in 06/2016 to to High School Diploma | Sanderson High School, Raleigh, NC GPA:

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Resume Overview

School Attended

  • Sanderson High School

Job Titles Held:

  • CSR
  • Hostess/Receptionist
  • Front Desk Associate/Personal Trainer
  • Hostess

Degrees

  • High School Diploma

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