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Hostess Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Skills
  • Check payment processing
  • Wine pairings
  • High-volume dining
  • Service prioritization
  • Conflict and dispute resolution
  • Seating assignment preparation
  • Organization
  • Team management
  • Communications
  • Planning and coordination
  • Customer service
  • Problem resolution
  • Supervision
  • Administrative support
  • Meticulous and organized
  • Multi-line telephone skills
  • Organization and efficiency
  • Multitasking ability
  • Flexible
Experience
06/2018 to 02/2020
Hostess Manager T-Roc Bensenville, IL,
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Calculated charges, issued table checks and collected payments from customers.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Notified servers after seating parties in section for prompt service.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Tracked seated guests and available seating using [System].
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Answered telephone to provide establishment information and take party reservations.
  • Designed custom private function and banquet packages to accommodate groups of up to [Number], including business dinners, sales presentations, club meetings, weddings and charity events.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
04/2018 to 05/2018
Retail Sales Associate Southern Glazer's Wine And Spirits, Llc Roswell, NM,
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales [Number]%.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Promoted brand through event marketing, demonstrations and sales.
08/2015 to 03/2018
Server Three Fisherman City, STATE,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Promoted desserts, appetizers and specialty drinks.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Partnered with team members to efficiently serve food and beverages.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Education and Training
Expected in 06/2020
High School Diploma:
Pocono Mountain East High School - Swiftwater, PA
GPA:

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Resume Overview

School Attended
  • Pocono Mountain East High School
Job Titles Held:
  • Hostess Manager
  • Retail Sales Associate
  • Server
Degrees
  • High School Diploma

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