Diligent hostess/manager with 4-year career with restaraunt establishments. Knowledgeable about strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills.
Skills
Dining room management
Food running
High-volume dining
To-go order preparation
Collaboration
Microsoft Office
Adaptability
Reading comprehension
Training & Development
First Aid/CPR
Excellent work ethic
Customer service
Planning and Coordination
Strategic Planning
Staff Management
Verbal and written communication
Skills
Dining room management
:
Food running
:
High-volume dining
:
To-go order preparation
:
Collaboration
:
Microsoft Office
:
Adaptability
:
Reading comprehension
:
Training & Development
:
First Aid/CPR
:
Excellent work ethic
:
Customer service
:
Planning and Coordination
:
Strategic Planning
:
Staff Management
:
Verbal and written communication
:
Work History
Hostess/Manager, 10/2017 to Current Six Flags, Inc. – San Antonio, TX,
Answered customer questions about hours, seating and menu information.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Checked and restocked server areas and organized and got change for front counter.
Assisted managers with quickly resolving service- and food-related issues.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Prepared for and executed new menu implementations.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
Cleaned rides and attractions to reduce spread of germs and bacteria.
Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Operated rides and attractions according to written guidelines to reduce injuries.
Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Assisted customers in entering and exiting rides, providing balance support and general directions.
Store Associate, 12/2016 to 02/2017 Firstservice Residential – Altamonte Springs, FL,
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Used POS system to process sales, returns, online orders and gift card activations.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Answered questions about store policies and concerns to support positive customer experiences.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Greeted customers, helped locate merchandise and suggested suitable options.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Server/busser, 06/2014 to 08/2016 R&Ds – City, STATE,
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Prepared beverages and filled food orders for customers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Kept register accurate through correct billing, payment processing and cash management practices.
Checked identification to enforce age regulations for alcoholic beverages.
Education
Certificate in Health Care Assistant And CNA: Nursing, Expected in Ogeechee Technical College - Statesboro, GA, GPA:
Bachelor of Science: Public Health, Expected in 05/2022 Georgia Southern University - Statesboro, GA, GPA:
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