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Diligent hostess/manager with 4-year career with restaraunt establishments. Knowledgeable about strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills.
Dining room management
Food running
High-volume dining
To-go order preparation
Collaboration
Microsoft Office
Adaptability
Reading comprehension
| |
Planning and Coordination
:
Verbal and written communication
:
Hostess/Manager, 10/2017 to Current
Six Flags, Inc. – San Antonio, TX,
- Answered customer questions about hours, seating and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked and restocked server areas and organized and got change for front counter.
- Assisted managers with quickly resolving service- and food-related issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Prepared for and executed new menu implementations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Slide Attendant, 05/2017 to 09/2017
Whole Foods Market – Frisco, CO,
- Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
Store Associate, 12/2016 to 02/2017
Firstservice Residential – Altamonte Springs, FL,
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Used POS system to process sales, returns, online orders and gift card activations.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Server/busser, 06/2014 to 08/2016
R&Ds – City, STATE,
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Prepared beverages and filled food orders for customers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Greeted and maintained relationships with regular customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification to enforce age regulations for alcoholic beverages.
Certificate in Health Care Assistant And CNA: Nursing, Expected in
Ogeechee Technical College - Statesboro, GA,
GPA:
Bachelor of Science: Public Health, Expected in 05/2022
Georgia Southern University - Statesboro, GA,
GPA:
Emphasis on Health Education and Promotion
Minoring in Public Administration
BLS
CNA
Health Care Assistant
TIPS
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