Hostess Manager Resume Example

HOSTESS MANAGER

Summary

Remarkable Hostess with experience delivering superior level of customer service to guests and prospective guests. Proven ability to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge. Motivated all the team with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Skills

Dining crew workflow optimization
Service prioritization
Effective customer upselling
Safe food handling
Seating assignment preparation
Check payment processing

Menu memorization
High-volume dining
Fluent in Spanish
Planning
Team building
Work ethic

Experience

09/2017 - CurrentHostess Manager, Broccolinis Cafe, Cooper City, FL

Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Organized reservations and walk-in parties to ensure guest satisfaction.
Helped to plan and execute parties for more than 60 guests, including coordinating menus and preparing tables.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Tracked seated guests and available seating using solid organizational and people skills to make sure ours guests have a positive dining experience from the moment they arrive till their departure.
Provided and elevated guest experience to generate o loyal clientele.
Addressed guest inquiries and issues, solved problems and provided product.

01/2014 - CurrentOwner/Operator, Mundo Party, Venezuela, Merida

Coordinated vendors, timelines and budgets for events.
Initiated negotiations with vendors and subcontractors to maintain the event budget.
Assisted in planning of graduations,Birthday party, Communions, Weeding,Baby Showers,including securing event locations and creating program booklets.
Trained customer service, marketing and sales teams for events.
Selected décor and event materials fitting clients' requests and vision.
Built robust vendor network to secure cost-effective, high-quality products.
Managed event logistics, including venue scheduling, accommodations and menu and beverage offerings.
Planned, coordinated and executed weddings and special events.
Managed catering services, audio-visual services and housekeepers.
Organized all event logistics and operations, including facility selection, pricing, transportation, accommodations, food and beverage selections and audio-visual arrangements.
Capitalized on emerging trends in client markets to strategize methods and solutions.
Assessed event success and uncovered room for improvement through client feedback.

01/2012 - 10/2015Lawyer, Lawyer Office, Venezuela, Merida

Collaborated with organizations to minimize legal exposure and liability.
Assessed legal, risk and compliance matters to determine organizational plan of action.
Conducted legal research and analysis to draft legal opinions, studies and reports.
Facilitated counsel for employee and management conflicts following labor laws.
Reviewed legal materials for compliance to correct issues.
Disputed resolutions, including examining claims against organization to defend position before internal appeal bodies.
Developed detailed litigation strategies for commerce companies.
Represented clients before court in oral debate by constructing favorable and truthful narrative around presented evidence and facts.
Provided consultation and insights to legislators to support development and drafting of labor legislation and enforcement procedures.
Negotiated civil dispute settlements to minimize payment or maximize receipt of monetary damages.
Conducted legal research and facts investigation for case litigation.
Reviewed and negotiated legal documents relating to labor, commerce, minor child.

09/2013 - 08/2014Purchasing and Services Department, Aguas De Merida, Venezuela, Merida

Established every year vendor review program to maintain company integrity and service quality.
Facilitated efficient purchasing and resource availability through monitoring and oversight of all company inventory.
Implemented robust inspection policies to check the quality of all incoming products.
Tracked and approved procurement plans and inventory levels.
Managed yearly budget in excess of covering all company purchasing needs.
Settled complex new and existing agreements or statements of work, including requests for information or requests for proposals.
Negotiated new and existing agreements or statements of work of greatest complexity, including requests for information or requests for proposal and reverse auction generation and facilitation.
Executed successful events and trade shows.
Established training programs.
Expedited distribution of materials to locations.

Education and Training

07/2004High School DiplomaColegio San Martin De Porres, Merida

02/2011Lawyer, Law EnforcementUniversidad Santa Maria, Barinas

Resume Overview

Companies Worked For:

Broccolinis Cafe
Mundo Party
Lawyer Office
Aguas De Merida

School Attended

Colegio San Martin De Porres
Universidad Santa Maria

Job Titles Held:

Hostess Manager
Owner/Operator
Lawyer
Purchasing and Services Department

Degrees

High School Diploma
Lawyer , Law Enforcement

Resume Score: 80%

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