hostess resume example with 16+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Friendly Server with strong understanding of hospitality and food and beverage industries. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Skills
High-volume dining
Special dietary requirements
Menu memorization
Point of Sale (POS) system operations
Dining crew workflow optimization
Relationship management
Safe food handling
Table setting arrangements
Food inspection
Dining customer service
Service prioritization
Check payment processing
Effective customer upselling
Quality control
Seating assignment preparation
Experience
Aug2020 to CurrentHostessTrinity Health Corporation | Liverpool, NY,
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Offered preferred tables and other special accommodations to VIP customers.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Notified server after seating parties in section to facilitate prompt service.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Monitored dining area to assess server capacity and estimate wait times.
Accommodated guests with children and special needs to promote comfortable dining experience.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Greeted guests and sat customers at tables or in waiting areas.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Communicated with servers about new tables, changes in food availability and customer comments.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Sep2006 to Jun2012ServerThe Birches At Newtown | Newton, PA,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Performed general cashiering duties, such as authorizing payments and collecting on tabs.
Cleaned establishment, printed sales reports, counted cash drawers, and took inventory to prepare bar for next shift.
Provided bar services for numerous public and private events.
Offered preferred tables and other special accommodations to VIP customers.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Made product recommendations to customers based on preference, food pairings and special promotions.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Checked identification for each person purchasing alcohol.
Monitored patrons to keep alcohol consumption at designated levels.
Checked patron identification and monitored guests to control service and limit over-intoxication.
Maintained spotless, well-stocked bar organized and ready for any customer demand.
Studied bartenders to learn recipes for different mixed cocktails.
Took food and drinks to bar and table customers.
Monitored customer movements and quickly cleared empty tables for future customers.
Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
Sep2012 to Jan2016Server/BartenderSage Hospitality Resources, Llp | Charlotte, NC,
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Increased sales of high margin menu items through effective upselling.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Jun2017 to Mar2020Restaurant ServerPrime At Saratoga National | Saratoga Springs, NY,
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Increased sales of high margin menu items through effective upselling.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Education and Training
Expected in to to High School Diploma | Colegio De Bachilleres , , GPA: Status -
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