hostess resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Religion:
Military service:
:
Professional Summary
I am a hard working, dedicated, intelligent young woman. I have been working in restaurants for a very long time. Me and my parents moved around a lot, but there was always sure to be a restaurant that was hiring. I love working with children and adults, making sure they have happy attitudes and full bellies. I have been living with my parents to help them with bills, and now I want to make them proud. If you hire me, you will not be disappointed.
Skills
Dining area maintenance
Bar terminology
To-Go Order Preparation
Menu Memorization
High-Volume Dining
Dining Room Management
Food Preparation and Safety
Ordering Procedures
Interactive Communication Skills
Table Setting Knowledge
Guest Seating Arrangements
Service Prioritization
Group Reservations Management
Impression Management
Performance improvement
Item promotion
Hospitality service expertise
Food station setup
Front-of-house display creation
Menu presentation
Work History
Hostess, 01/2022 - Current Excela Health – Blairsville, PA,
Assigned patrons to tables suitable for needs and restaurant section rotation.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Monitored seating area and checked restrooms regularly to keep spotless.
Documented reservations and communicated Clairees to guests.
Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Used cash registers and credit card machines to cash out customers.
Assisted managers with quickly resolving service- and food-related issues.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Informed servers of newly seated parties for speedy service.
Collected information from arriving customers to seat groups or place them on waitlist.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Answered customer questions about hours, seating and menu information.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Kept server areas clean and stocked to increase efficiency while working tables.
Checked identification for minimum age for sale of alcoholic beverages.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Greeted new customers, discussed specials and took drink orders.
Bussed and reset tables to keep dining room and work areas clean.
Inspected dishes and utensils for cleanliness.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Informed customers about daily and seasonal specials.
Used cash registers and credit card machines to cash out customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Stayed up-to-date on menu Clairees to help customers make food choices.
Hostess, 08/2019 - 08/2021 Excela Health – Pittsburgh, PA,
Assigned patrons to tables suitable for needs and restaurant section rotation.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Monitored seating area and checked restrooms regularly to keep spotless.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Documented reservations and communicated Clairees to guests.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Assisted managers with quickly resolving service- and food-related issues.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Answered customer questions about hours, seating and menu information.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Informed servers of newly seated parties for speedy service.
Collected information from arriving customers to seat groups or place them on waitlist.
Education
No Degree: Hospitality, Expected in - Everglades University - Orlando - Orlando, FL GPA: Status -
High School Diploma: , Expected in 05/2005 - Chelsea High School - Chelsea, AL GPA: Status -
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