LiveCareer-Resume

hostess resume example with 3 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

Skills
  • Special dietary requirements
  • Food inspection
  • Table setting arrangements
  • Table Bussing
  • High-volume dining
  • Dining customer service
  • Check payment processing
  • Liquor, wine and food service
  • Effective customer upselling
  • Menu memorization
  • Point of Sale (POS) system operations
  • Dish preparation
  • Food safety understanding
  • Price memorization
  • Quality control
  • Sales Techniques
  • Menu knowledge
  • Relationship management
  • Safe food handling
  • Dining crew workflow optimization
  • Service prioritization
  • Regulatory compliance
  • Seating assignment preparation
Education and Training
Cypress Falls High School Houston, TX Expected in 07/2021 High School Diploma : - GPA :
Sam Houston State University Huntsville, TX Expected in : - GPA :
Experience
Beaver Creek Ski Resort - Hostess
Avon, CO, 11/2020 - Current
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Tracked seated guests and available seating using tally marks under every server's name.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Helped to plan and execute parties for more than 10-20 guests, including coordinating menus and preparing tables.
University Village Thousand Oaks - Server
Thousand Oaks, CA, 11/2020 - Current
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Provided timely checks on guest needs and brought requests.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Restocked tables, wait staff areas and order staging areas.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Increased sales of high margin menu items through effective upselling.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Urban Air Trampoline And Adventure Park - Birthday Party Hostess
City, STATE, 01/2018 - 04/2020
  • Greeted guests in friendly and professional manner to promote positive, memorable experiences.
  • Engaged with children to maintain safety and interest in activities during parties.
  • Responded to questions, complaints and conflicts quickly and thoroughly.
  • Planned and organized party activities based on participant preferences and requests.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Facilitated and supervised birthday party activities, including games, prizes, gifts and cake.
  • Tracked seated guests and available seating using tally marks and writing participants' names.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Helped to plan and execute parties for more than 20 guests, including coordinating menus and preparing tables.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.

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Resume Overview

School Attended

  • Cypress Falls High School
  • Sam Houston State University

Job Titles Held:

  • Hostess
  • Server
  • Birthday Party Hostess

Degrees

  • High School Diploma
  • Some College (No Degree)

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