Hostess Resume Example Company Name

CadenWhite

Summary

Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

Skills

Special dietary requirements
Food inspection
Table setting arrangements
Table Bussing
High-volume dining
Dining customer service
Check payment processing
Liquor, wine and food service
Effective customer upselling
Menu memorization
Point of Sale (POS) system operations
Dish preparation

Food safety understanding
Price memorization
Quality control
Sales Techniques
Menu knowledge
Relationship management
Safe food handling
Dining crew workflow optimization
Service prioritization
Regulatory compliance
Seating assignment preparation

Experience

Hostess|Company Name - City, State|11/2020 - Current

Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Monitored dining area to assess server capacity and estimate wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Accommodated guests with children and special needs to promote comfortable dining experience.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Developed long-term relationships with customers to increase opportunities for repeat business.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Stayed attentive to server availability and table turnover to seat guests quickly.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Tracked seated guests and available seating using tally marks under every server's name.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Helped to plan and execute parties for more than 10-20 guests, including coordinating menus and preparing tables.

Server|Company Name - City, State|11/2020 - Current

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Set up tables and counters to prepare dining and serving areas.
Reset tables between guests, including refilling condiments and wiping down all surfaces.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests such as separate checks and menu substitutions.
Minimized customer wait times by taking and filling large volume of orders each day.
Provided timely checks on guest needs and brought requests.
Calculated accurate bill amounts and processed cash and credit card payments.
Restocked tables, wait staff areas and order staging areas.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Increased sales of high margin menu items through effective upselling.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.

Birthday Party Hostess|Company Name - City, State|01/2018 - 04/2020

Greeted guests in friendly and professional manner to promote positive, memorable experiences.
Engaged with children to maintain safety and interest in activities during parties.
Responded to questions, complaints and conflicts quickly and thoroughly.
Planned and organized party activities based on participant preferences and requests.
Answered customers' questions about hours, seating, current wait time and other information.
Facilitated and supervised birthday party activities, including games, prizes, gifts and cake.
Tracked seated guests and available seating using tally marks and writing participants' names.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Helped to plan and execute parties for more than 20 guests, including coordinating menus and preparing tables.
Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.

Education and Training

Cypress Falls High School|City, State|07/2021High School Diploma

Sam Houston State University|City, StateSome College (No Degree)

Resume Overview

School Attended

Cypress Falls High School
Sam Houston State University

Job Titles Held:

Hostess
Server
Birthday Party Hostess

Degrees

High School Diploma
Some College (No Degree)

Hostess Resume Example

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