hostess resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Committed and hardworking Sales Associate with 5 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues.
Skills
Fluent Spanish and English
Cash handling skills
Microsoft Windows Proficient
Willing to be of assistance in working towards common goal
Highly organized and effective in multitasking environment
Effectively collect and input data
Manage time effectively and meet deadlines
POS system knowledge
Credit card processing
Exceptional Communication skills
High-volume dining
Work History
Hostess, 11/2018 to 02/2019 Four Seasons Hotels Inc – Denver, CO,
Greet and welcome all customers immediately upon arrival. Took information about guests' party size Determines special needs, e.g., high chairs, special menus
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Watched dining area staff to evaluate server loads and calculate accurate wait times
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
Cleaning, completing side work, and organizing supplies as needed
Checked dining and serving areas every 10 minutes to verify proper cleanliness and readiness for guests
Customer Service Associate, 11/2017 to 05/2019 Home Depot – Alpharetta, GA,
Welcomed customers into store and helped them locate items
Recommended merchandise to customers based on their needs and preferences
Contacted other store locations to determine merchandise availability
Actively pursued personal learning and development opportunities
Priced merchandised, stocked shelves and took inventory of supplies
Mentors new sales associates to contribute to store's positive culture
Answered customer telephone calls promptly and in appropriate manner
Identified potential shop-lifters and alerted management
Shared best practices for sales and customer service with other team members to help improve store's efficiency
Cleaned and organized store, including checkout desk displays
Worked with management team to implement proper division of responsibilities
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Restocked, arranged and organized merchandise in front lanes to drive product sales
Partnered with program management and store leads to make recommendations, process improvements and corrective action plans
Cross-trained staff members, resulting in 100% increase in customer satisfaction ratings
Cashier, 11/2015 to 09/2017 Nemacolin Woodlands Resort – Mcmurray, PA,
Greeted customers promptly
Received customers payment
Described products and services in details
Assisted customers in selecting items based in needs
Processed customers return
Reported security and services incidents to management
Completed purchases using point sales systems
Collected and stored coupons
Trained new cashiers on procedures, customer service and sales techniques
Assisted on sales floor as needed to maintain service standards
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Delivered high level of assistance by locating products and checking store system for merchandise at other sites
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Prepared merchandise for sales floor by pricing or tagging
Educated customers on promotions to enhance sales
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 80% or more
Education
High School Diploma: , Expected in 2014 to Durango High School - LAS VEGAS, NV, GPA: Status -
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