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Hostess Resume Example

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HOSTESS
Summary

Focused associate with over 2 years of hands-on experience. Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly professional with strengths in customer service, time management and effective planning.

Personable Wireless Sales Associate with a background exceeding monthly sales quotas and a personality that engages customers. Used to working in fast-paced environments. Looking to join an organization in a sales-oriented role.

Business-minded individual motivated to meet monthly quotas through tried and true marketing techniques. A valued team player with the mentoring capabilities that appeal to new employees. Looking for a Wireless Sales Associate role with an established company.

Marketing-oriented Wireless Sales Associate with a strong knowledge of smartphone brands and products. Highly trained employee known for promoting store incentives and delivering exemplary customer service.

Engaging Electronics Sales Associate with extensive product and brand knowledge. A well-trained employee known for developing great customer relationships that result in repeat business opportunities.

Responsible and friendly associate that is able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Skills
  • Service prioritization
  • People skills
  • Time management
  • Team management
  • Sales methods and techniques
  • Consulting with customers
  • Complex problem-solving
  • Customer satisfaction
  • Technology knowledge
  • Sales management
  • Developing technical solutions
  • Issue resolution
  • Electronics knowledge
  • Training & Development
  • Maintenance & Repair
  • Computer skills
  • Reliable and trustworthy
  • Leadership
  • Communication
  • Decision-making
  • Analytical
  • Supervision
Experience
Hostess
City, StateCompany Name/Dec 2016 to May 2021
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Monitored dining area to assess server capacity and estimate wait times.
Electronic Sales Associate
City, StateCompany Name/Oct 2017 to Sep 2019
  • .
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Worked with off-site locations to find desired items for customers.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Searched store inventory system to determine whether requested products were available.
  • Approached customers and engaged each compelling conversations through use of effective interpersonal and people skills.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Completed customer's purchase by effectively processing credit and debit cards, cash and personal checks.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Educated customers on product and service offerings.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Mixed and matched paints according to customer specifications.
  • Recommended merchandise to customers based on needs and preferences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Recommended optimal merchandise based on customer needs and desires.
Cashier
City, StateCompany Name/Oct 2017 to Sep 2019
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Inspected items for damage and obtained replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues with cash registers, card scanners and printers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Mobile Sales Associate
City, StateCompany Name/Oct 2019 to Mar 2020
  • Used on-site computer systems to access figures and documentation associated with available service plans.
  • Searched store inventory system using the computer or cellular devices to find requested product availability.
  • Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
  • Detailed product features for customers to provide information for best decisions based on personal needs.
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Educated customers on product and service offerings.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Recommended merchandise to customers based on needs and preferences.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
Education and Training
High School DiplomaNorth Penn Senior High SchoolJun 2020City, State
Montgomery
Associate of Science: BiochemistryMontgomery County Community CollegeExpected in May 2022City, State
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Resume Overview

School Attended

  • North Penn Senior High School
  • Montgomery
  • Montgomery County Community College

Job Titles Held:

  • Hostess
  • Electronic Sales Associate
  • Cashier
  • Mobile Sales Associate

Degrees

  • High School Diploma
    Associate of Science : Biochemistry

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