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High energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities. Hotel dining and catering professional well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business. Service-oriented Housekeeper experienced in hotel room detailing and upkeep. Well-trained in asbestos and bloodborne pathogens. Housekeeper focused on providing exceptional service to internal and external customers. Reliable, responsible and driven to be an integral team member.
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- Documented reservations and communicated changes to guests
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings
- Cultivated positive guest relations by managing information and orchestrating speedy seatings
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Documented reservations, alerted servers and managers of large groups and prepared seating
- Informed servers of newly seated parties for speedy service
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
- Worked well in diverse team settings by partnering with others to complete tasks
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
- Greeted customers and answered any questions
- Adhered to professional house cleaning checklist
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Completed laundry services with special attention to requirements of different items, including hand washing and dry cleaning
- Accepted accountability for all assigned building keys, master keys and access cards
- Kept building entryway glass clean and polished for professional presentation
- Polished glass surfaces and windows
- Changed bed linens and collected soiled linens for cleaning
- Spot cleaned walls, carpets and light fixtures
- Returned emptied garbage receptacles to proper locations
- Dusted picture frames and wall hangings with cloth
- Polished all metal hardware fixtures
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture
- Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers with fresh
- Collected trash and moved garbage cans from kitchen areas to pick-up stations
- Removed waste paper and other trash from premises to designated area
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Picked up trash from parking lot and garden areas to keep those areas free of debris
- Disposed of trash and recyclables each day to avoid waste buildup
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Managed event contracts, including estimates, event profiles and post-event summaries
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Assisted with various banquet food stations, set up and service to multiple dining areas
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
- Checked identification to enforce age requirement for alcoholic beverages
- Set dining tables to prepare for diverse types of events and follow strict service standards
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
New Mexico State University - Dona Ana Community College - Las Cruces, NM
University of Phoenix - Phoenix, AZ,
- SafeServ certification: Food Handling
- OSHA certification: Food Handling
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School Attended
- New Mexico State University - Dona Ana Community College
- University of Phoenix
Job Titles Held:
- Hostess/Busser
- Housekeeper
- Waitress
Degrees
- GED
- Bachelor of Science
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