Took food orders and relayed orders to kitchens or serving counters. Trained new employees. Collaborated with other personnel to plan and develop recipes and menus. Communicated with customers regarding orders, comments and complaints. Made and served drinks to guests and cocktail servers following established guidelines, procedures and policies. Maintained contact with kitchen staff, management, serving staff and customers. Notified kitchen personnel of shortages or special orders. Observed diners to anticipate any additional needs and respond to requests. Provided guests with menus. Provided customers with product details, such as coffee blend and preparation descriptions. Received and recorded patrons' dining reservations. Responded to resident or guest complaints regarding food or service. Served residents and guests during meal times with speed and efficiency. Increased customer attendance at weekly Bar Trivia night by providing fast and friendly service. Responsible for coordination of up to 18 servers in restaurant with capacity of 200. Answered telephone calls and responded to inquiries. Assigned patrons to tables suitable for their needs and according to rotation Assisted diners with obtaining food from buffet/serving table as needed. Filled beverage and ice dispensers. Greeted each customer with friendly eye contact. Prepared checks itemizing total meal costs and sales taxes. Spoke with patrons to ensure satisfaction with food and service.
Hostess and Night Manager06/2010 to 08/2013
Pismo Fish and ChipsPismo Beach, CAAssisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Delivered exceptional, friendly and fast service. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Promoted and endorsed the company to bring in new business. Politely answered phones promptly and recorded and confirmed reservations. Greeted guests in a pleasant and courteous manner. I organized the seating charts, took orders, ran the cash register, time card assistant, closed the restaurant and prepared for the next day
Waitress I10/2011 to 06/2012
Pizza FactoryTaft, CATook necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. took orders over the phone, and made deliveries
Secretary, I06/2009 to 05/2010
Studio 111Taft, CAInformed guests of spa services, programs and activities over the phone and in person. Addressed all guest complaints and referred any escalated situations to management. Checked members and guests in promptly for their appointments. Supplied guests with robes, slippers and locker keys. Coordinated and booked all spa service appointments for individual and group clients. Offered refreshments of ice water and iced tea to all incoming guests. Rotated between spa front desk management and monitoring the reservation room. Responded to customer inquiries in a friendly and professional manner. Suggested and sold salon services and retail products to customers. Greeted all guests and assisted them with requests and special services. Clearly communicated with each technician regarding any schedule changes. Assisted spa technicians with room set-up. Executed all daily opening and closing procedures. Assisted salon leader with tracking salon retail sales. Scheduled beauty consultations and hair styling appointments. Worked a flexible schedule to accommodate salon needs. answered the phones, took appointments, kept the books, cleaned, and assisted the hair stylist.
Aces Program 08/2015 to Current
Mesa Middle SchoolOceano , CAOrganized activities that developed children's physical, emotional and social growth. Redirected children to encourage safe, positive behaviors. Created daily lesson plans for activities. Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean. Collaborated daily with classroom teachers to keep activities running smoothly. Openly exchanged ideas and materials with coworkers. Carefully supervised children in play area. Used read-aloud time and alphabet games to promote early literacy. Set up tables, decorations and refreshments for family events. Maintained a neat environment by organizing toy bins and bookshelves.
businessTaft CollegeTaft, CA, USTaft College 29 Emmons Park Dr, Taft, CA. Currently enrolled as a business major will Graduate in May 2014
licenseNational Bartenders SchoolLos Angeles, CA, USNational Bartenders School 3460 Wilshire Blvd #1010 Los Angeles, CA. March 2013 I received my bar tending license in a two week program in Los Angeles, CA.
2010Taft Union High SchoolTaft, Ca, USTaft Union High School. 1 Wildcat Way, Taft, Ca. Graduated 2010
