Hostess resume example

Expediter/Food Runner:

• Confirmed speed of service for all food orders while minimizing errors and complaints.
• Confirmed proper placement of products and side items while implementing special instructions.
• Cleared tables immediately after guests left in preparation for next party.
• Assisted servers with table settings and beverage refills to support high-volume shifts.
• Organized and replenished supplies at food stations to optimize team performance.
• Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using Toast to confirm deliveries to correct tables.
• Greeted incoming guests and managed accurate seating based on customer desires and server loads.
• Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
• Refilled condiments on each table when running low.
• Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Selected food items from serving or storage areas and placed in dishes, on serving trays, or in takeout bags
• Cultivated warm relationships with regular customers.
• Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Completed efficient table resets by wiping down surfaces and refilling condiments.
• Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
• Organized dining area based on reservations, minimizing waiting times.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
• Garnished dishes and quickly delivered items to customers, minimizing wait times.
• Answered questions from restaurant patrons regarding menu items.
• Delivered food items to tables ensuring each restaurant patron received correct order.
• Played key role in bolstering high-end dining experience by optimizing resources allocation.
• Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
• Assisted preparation of food plates, overseeing quality and appearance.
• Trained and mentored newly hired employees to explain process flow and safety procedures.
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Washed dishes, glasses and cutlery when dishwashing staff became overwhelmed.
• Memorized over 100 different menu items and constant menu changes.
• Upsold biweekly specials to guests

Busser:

• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
• Resolved and escalated customer issues quickly to uphold strong customer relations standards.
• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
• Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
• Worked well in diverse team settings by partnering with others to complete tasks.
• Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
• Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
• Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
• Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Assisted customers with carry-out service.
• Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
• Monitored dining room inventory and replenished as necessary.
• Assisted wait staff with timely food delivery and guest requests.
• Greeted customers and answered any questions.
• Assisted cashiers with processing customer payments and documenting orders.
• Engaged in suggestive selling and other sales techniques.
• Offered product samples, answered questions and helped customers find items.
• Provided attentive service and proactively assessed guest needs.
• Set up advertising signs and displays on shelves, counters and tables.
• Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
• Provided respectful and courteous bussing services while operating within active dining rooms.
• Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
• Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
• Informed general manager of lost customer property to aid in returning mistakenly discarded items.
• Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
• Emptied on-site trash receptacles into dumpsters and large waste receptacles.
• Participated in pre-staging dining rooms for all meals, arranging tables according to restaurant policies.

Hostess:

• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Collected information from arriving customers to seat groups or place them on waitlist.
• Took information about guests' party size, led to seating, offered menus and kid accommodations.
• Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
• Recorded available tables after seating each party.
• Assisted managers with quickly resolving service- and food-related issues.
• Promoted business loyalty by fostering positive customer relationships.
• Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
• Helped servers by taking drink orders, running food and offering assistance.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
• Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
• Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
• Documented reservations and communicated changes to guests.
• Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
• Reported concerns about intoxicated guests to management, contributing to safe and welcoming environments for all patrons.
• Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food.
• Informed servers of newly seated parties for speedy service.
• Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
• Monitored seating area and checked restrooms every hour to keep spotless.
• Assessed 50+ table restaurant and lounge according to state and federal cleanliness standards.
• Planned and executed 20-guest parties by organizing menus, spaces and special requests.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
• Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
• Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
• Answered customer questions about hours, seating and COVID information.
• Documented reservations, alerted servers and managers of large groups and prepared seating.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Monitored dining room and guest flow to maximize table usage and minimize wait times by 50%.
• Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Collaborated with kitchen to inform customers of wait times and answer questions about food.
• Reported concerns about intoxicated guests to management, contributing to safe and welcoming environments for all patrons.
• Monitored seating area and checked restrooms every hour to keep spotless.
• Documented reservations and communicated changes to guests.
• Assisted managers with quickly resolving service- and food-related issues.
• Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
• Documented reservations, alerted servers and managers of large groups and prepared seating.
• Informed servers of newly seated parties for speedy service.
• Kept detailed payment records throughout shift to complete up to $1000-2000 of cash and card payments daily.
• Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
• Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
• Used cash registers and credit card machines to cash out customers.
• Checked and restocked server areas and organized and got change for front counter.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Kept track of event finances, including initial deposits, due payments and final balances.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Answered customer questions about hours, seating and covid information.
• Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
• Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
• Recorded available tables after seating each party.
• Assessed 50 table restaurant and lounge according to state and federal cleanliness standards.
• Upsold specials to guests.
• Memorized over 60 menu items.

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Collaborated with kitchen to inform customers of wait times and answer questions about food.
• Reported concerns about intoxicated guests to management, contributing to safe and welcoming environments for all patrons.
• Monitored seating area and checked restrooms every hour to keep spotless.
• Documented reservations and communicated changes to guests.
• Assisted managers with quickly resolving service- and food-related issues.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Documented reservations, alerted servers and managers of large groups and prepared seating.
• Informed servers of newly seated parties for speedy service.
• Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
• Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
• Used cash registers and credit card machines to cash out customers.
• Checked and restocked server areas and organized and got change for front counter.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Answered customer questions about hours, seating and reservation information.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Assessed 50+ table restaurant and lounge according to state and federal cleanliness standards.
• Recorded available tables after seating each party.