, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Focused worker with knowledge of customer service, time management and effective planning. Skillful in handling phone duties and reservations. Very hard working and loyal. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly with a few months of hands-on experience within restaurants. Positive and upbeat restaurant professional able to make guests feel welcome while balancing diverse business requirements. Successful in maintaining efficiency and calm in fast-paced environments. Additionally certified in many things food, work and health related.
Skills
Dining area maintenance
To-Go Order Preparation
Menu Memorization
Kitchen Staff Coordination
High-Volume Dining
Dining Room Management
Food Preparation and Safety
Ordering Procedures
Interactive Communication Skills
Table Setting Knowledge
Guest Seating Arrangements
Service Prioritization
Group Reservations Management
Impression Management
Menu presentation
Food station setup
Menu board art
Beverage preparation
Reservation coordination
Front-of-house display creation
Food running
Item promotion
Hospitality service expertise
Performance improvement
Experience
03/2021 to CurrentHostessFogo De Chao | Addison, TX,
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Reported concerns about intoxicated guests to management, contributing to safe and welcoming environments for all patrons.
Monitored seating area and checked restrooms every hourto keep spotless.
Documented reservations and communicated changes to guests.
Assisted managers with quickly resolving service- and food-related issues.
Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Informed servers of newly seated parties for speedy service.
Kept detailed payment records throughout shift to complete up to $3000 of cash and card payments daily.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Used cash registers and credit card machines to cash out customers.
Checked and restocked server areas and organized and got change for front counter.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Kept track of event finances, including initial deposits, due payments and final balances.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Answered customer questions about hours, seating and COVID information.
Managed event contracts, including estimates, event profiles and post-event summaries.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Recorded available tables after seating each party..
Assessed 30 table restaurant and lounge according to state and federal cleanliness standards.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Prepared beverages and filled food orders for customers.
Displayed enthusiasm and promoted positive service to customers, successfully increasing referrals and walk-in business.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Upsold biweely specialty items, wine selections and desserts to increase overall sales and exceed targets.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Inspected dishes and utensils for cleanliness.
Greeted new customers, discussed specials, and took drink orders.
Bussed and reset tables to keep dining room and work areas clean.
Prepared entrees for guests including miso soup and edamame.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Checked identification for minimum age for sale of alcoholic beverages.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Memorized over 100 different menu items.
10/2020 to 04/2021Food RunnerCrystal Springs Resort | Hamburg, NJ,
Expediter/Food Runner:
Confirmed speed of service for all food orders while minimizing errors and complaints.
Confirmed proper placement of products and side items while implementing special instructions.
Cleared tables immediately after guests left in preparation for next party.
Assisted servers with table settings and beverage refills to support high-volume shifts.
Organized and replenished supplies at food stations to optimize team performance.
Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using Toast to confirm deliveries to correct tables.
Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Refilled condiments on each table when running low.
Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Used slow periods to restock supplies, ice, trays and delivery bags.
Selected food items from serving or storage areas and placed in dishes, on serving trays, or in takeout bags
Cultivated warm relationships with regular customers.
Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas.
Explained menu items and suggested appropriate options for food allergy concerns.
Completed efficient table resets by wiping down surfaces and refilling condiments.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Organized dining area based on reservations, minimizing waiting times.
Kept register accurate through correct billing, payment processing and cash management practices.
Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Answered questions from restaurant patrons regarding menu items.
Delivered food items to tables ensuring each restaurant patron received correct order.
Played key role in bolstering high-end dining experience by optimizing resources allocation.
Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
Assisted preparation of food plates, overseeing quality and appearance.
Trained and mentored newly hired employees to explain process flow and safety procedures.
Noted special patron requests and followed up with kitchen to confirm delivery.
Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Washed dishes, glasses and cutlery when dishwashing staff became overwhelmed.
Memorized over 100 different menu items and constant menu changes.
Upsold biweekly specials to guests
Busser:
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Resolved and escalated customer issues quickly to uphold strong customer relations standards.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Worked well in diverse team settings by partnering with others to complete tasks.
Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Assisted customers with carry-out service.
Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Monitored dining room inventory and replenished as necessary.
Assisted wait staff with timely food delivery and guest requests.
Greeted customers and answered any questions.
Assisted cashiers with processing customer payments and documenting orders.
Engaged in suggestive selling and other sales techniques.
Offered product samples, answered questions and helped customers find items.
Provided attentive service and proactively assessed guest needs.
Set up advertising signs and displays on shelves, counters and tables.
Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
Provided respectful and courteous bussing services while operating within active dining rooms.
Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
Informed general manager of lost customer property to aid in returning mistakenly discarded items.
Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
Emptied on-site trash receptacles into dumpsters and large waste receptacles.
Participated in pre-staging dining rooms for all meals, arranging tables according to restaurant policies.
Hostess:
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Collected information from arriving customers to seat groups or place them on waitlist.
Took information about guests' party size, led to seating, offered menus and kid accommodations.
Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
Recorded available tables after seating each party.
Assisted managers with quickly resolving service- and food-related issues.
Promoted business loyalty by fostering positive customer relationships.
Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
Helped servers by taking drink orders, running food and offering assistance.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
Documented reservations and communicated changes to guests.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Reported concerns about intoxicated guests to management, contributing to safe and welcoming environments for all patrons.
Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food.
Informed servers of newly seated parties for speedy service.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Monitored seating area and checked restrooms every hour to keep spotless.
Assessed 50+ table restaurant and lounge according to state and federal cleanliness standards.
Planned and executed 20-guest parties by organizing menus, spaces and special requests.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Answered customer questions about hours, seating and COVID information.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Monitored dining room and guest flow to maximize table usage and minimize wait times by 50%.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
10/2020 to 03/2021HostessFogo De Chao | New York, NY,
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Reported concerns about intoxicated guests to management, contributing to safe and welcoming environments for all patrons.
Monitored seating area and checked restrooms every hour to keep spotless.
Documented reservations and communicated changes to guests.
Assisted managers with quickly resolving service- and food-related issues.
Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Informed servers of newly seated parties for speedy service.
Kept detailed payment records throughout shift to complete up to $1000-2000 of cash and card payments daily.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Used cash registers and credit card machines to cash out customers.
Checked and restocked server areas and organized and got change for front counter.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Kept track of event finances, including initial deposits, due payments and final balances.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Answered customer questions about hours, seating and covid information.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Recorded available tables after seating each party.
Assessed 50 table restaurant and lounge according to state and federal cleanliness standards.
Upsold specials to guests.
Memorized over 60 menu items.
06/2020 to 09/2020HostessFogo De Chao | Philadelphia, PA,
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Reported concerns about intoxicated guests to management, contributing to safe and welcoming environments for all patrons.
Monitored seating area and checked restrooms every hour to keep spotless.
Documented reservations and communicated changes to guests.
Assisted managers with quickly resolving service- and food-related issues.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Informed servers of newly seated parties for speedy service.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Used cash registers and credit card machines to cash out customers.
Checked and restocked server areas and organized and got change for front counter.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Answered customer questions about hours, seating and reservation information.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Assessed 50+ table restaurant and lounge according to state and federal cleanliness standards.
Recorded available tables after seating each party.
Education and Training
Expected in 05/2022High School Diploma | Westlake High School, Austin, TXGPA:
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