LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Focused worker with knowledge of customer service, time management and effective planning. Skillful in handling phone duties and reservations. Very hard working and loyal. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly with a few months of hands-on experience within restaurants. Positive and upbeat restaurant professional able to make guests feel welcome while balancing diverse business requirements. Successful in maintaining efficiency and calm in fast-paced environments. Additionally certified in many things food, work and health related.

Skills
  • Dining area maintenance
  • To-Go Order Preparation
  • Menu Memorization
  • Kitchen Staff Coordination
  • High-Volume Dining
  • Dining Room Management
  • Food Preparation and Safety
  • Ordering Procedures
  • Interactive Communication Skills
  • Table Setting Knowledge
  • Guest Seating Arrangements
  • Service Prioritization
  • Group Reservations Management
  • Impression Management
  • Menu presentation
  • Food station setup
  • Menu board art
  • Beverage preparation
  • Reservation coordination
  • Front-of-house display creation
  • Food running
  • Item promotion
  • Hospitality service expertise
  • Performance improvement
Education and Training
Westlake High School Austin, TX Expected in 05/2022 High School Diploma : - GPA :
Certifications
  • Texas Food Handlers Certified
  • First Aide/CPR/AED Certified
  • CERT Certified
  • OSHA IS-100 Certified
  • OSHA IS-200 Certified
Experience
Fogo De Chao - Hostess
Addison, TX, 03/2021 - Current
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Reported concerns about intoxicated guests to management, contributing to safe and welcoming environments for all patrons.
  • Monitored seating area and checked restrooms every hourto keep spotless.
  • Documented reservations and communicated changes to guests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Informed servers of newly seated parties for speedy service.
  • Kept detailed payment records throughout shift to complete up to $3000 of cash and card payments daily.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Used cash registers and credit card machines to cash out customers.
  • Checked and restocked server areas and organized and got change for front counter.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Kept track of event finances, including initial deposits, due payments and final balances.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating and COVID information.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Recorded available tables after seating each party..
  • Assessed 30 table restaurant and lounge according to state and federal cleanliness standards.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Prepared beverages and filled food orders for customers.
  • Displayed enthusiasm and promoted positive service to customers, successfully increasing referrals and walk-in business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Upsold biweely specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Inspected dishes and utensils for cleanliness.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Prepared entrees for guests including miso soup and edamame.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Memorized over 100 different menu items.
Crystal Springs Resort - Food Runner
Hamburg, NJ, 10/2020 - 04/2021

Expediter/Food Runner:

  • Confirmed speed of service for all food orders while minimizing errors and complaints.
  • Confirmed proper placement of products and side items while implementing special instructions.
  • Cleared tables immediately after guests left in preparation for next party.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using Toast to confirm deliveries to correct tables.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Refilled condiments on each table when running low.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Selected food items from serving or storage areas and placed in dishes, on serving trays, or in takeout bags
  • Cultivated warm relationships with regular customers.
  • Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Completed efficient table resets by wiping down surfaces and refilling condiments.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Organized dining area based on reservations, minimizing waiting times.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Answered questions from restaurant patrons regarding menu items.
  • Delivered food items to tables ensuring each restaurant patron received correct order.
  • Played key role in bolstering high-end dining experience by optimizing resources allocation.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Washed dishes, glasses and cutlery when dishwashing staff became overwhelmed.
  • Memorized over 100 different menu items and constant menu changes.
  • Upsold biweekly specials to guests

Busser:

  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Resolved and escalated customer issues quickly to uphold strong customer relations standards.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
  • Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted customers with carry-out service.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted wait staff with timely food delivery and guest requests.
  • Greeted customers and answered any questions.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Engaged in suggestive selling and other sales techniques.
  • Offered product samples, answered questions and helped customers find items.
  • Provided attentive service and proactively assessed guest needs.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
  • Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
  • Informed general manager of lost customer property to aid in returning mistakenly discarded items.
  • Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
  • Emptied on-site trash receptacles into dumpsters and large waste receptacles.
  • Participated in pre-staging dining rooms for all meals, arranging tables according to restaurant policies.

Hostess:

  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Took information about guests' party size, led to seating, offered menus and kid accommodations.
  • Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
  • Recorded available tables after seating each party.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Promoted business loyalty by fostering positive customer relationships.
  • Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
  • Helped servers by taking drink orders, running food and offering assistance.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
  • Documented reservations and communicated changes to guests.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Reported concerns about intoxicated guests to management, contributing to safe and welcoming environments for all patrons.
  • Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food.
  • Informed servers of newly seated parties for speedy service.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Monitored seating area and checked restrooms every hour to keep spotless.
  • Assessed 50+ table restaurant and lounge according to state and federal cleanliness standards.
  • Planned and executed 20-guest parties by organizing menus, spaces and special requests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Answered customer questions about hours, seating and COVID information.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by 50%.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Fogo De Chao - Hostess
New York, NY, 10/2020 - 03/2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Reported concerns about intoxicated guests to management, contributing to safe and welcoming environments for all patrons.
  • Monitored seating area and checked restrooms every hour to keep spotless.
  • Documented reservations and communicated changes to guests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Informed servers of newly seated parties for speedy service.
  • Kept detailed payment records throughout shift to complete up to $1000-2000 of cash and card payments daily.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Used cash registers and credit card machines to cash out customers.
  • Checked and restocked server areas and organized and got change for front counter.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Kept track of event finances, including initial deposits, due payments and final balances.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating and covid information.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Recorded available tables after seating each party.
  • Assessed 50 table restaurant and lounge according to state and federal cleanliness standards.
  • Upsold specials to guests.
  • Memorized over 60 menu items.
Fogo De Chao - Hostess
Philadelphia, PA, 06/2020 - 09/2020
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Reported concerns about intoxicated guests to management, contributing to safe and welcoming environments for all patrons.
  • Monitored seating area and checked restrooms every hour to keep spotless.
  • Documented reservations and communicated changes to guests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Informed servers of newly seated parties for speedy service.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Used cash registers and credit card machines to cash out customers.
  • Checked and restocked server areas and organized and got change for front counter.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customer questions about hours, seating and reservation information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assessed 50+ table restaurant and lounge according to state and federal cleanliness standards.
  • Recorded available tables after seating each party.

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Resume Overview

School Attended

  • Westlake High School

Job Titles Held:

  • Hostess
  • Food Runner
  • Hostess
  • Hostess

Degrees

  • High School Diploma

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