Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Positive and upbeat restaurant professional able to make guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.
Skills
Conflict and dispute resolution
Problem resolution
Communications
Team management
Administrative support
Team building
Leadership
Encouraging
Experience
09/2019 to 01/2020
HostessFour Seasons Hotels Inc – Los Angeles, CA,
Worked within online application to collect reservation information and communicate updates to guests.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Monitored dining area to assess server capacity and accurately estimate wait times.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Answered phones politely and promptly, accurately recording and confirming reservations.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Answered telephone to provide establishment information and take party reservations.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Set up and decorated menu marketing boards with current specials information and drink features.
Notified servers after seating parties in section for prompt service.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
05/2019 to 07/2019
Sales AssociateVail Resorts – South Lake Tahoe, CA,
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Offered product and service consultations and employed upselling techniques.
Sold various products by explaining unique features and educating customers on proper application.
Assisted customers by finding needed items and checking inventory for items at other locations.
Helped average customers per day by responding to inquiries and locating products.
Processed orders through system and coordinated product deliveries.
Negotiated and closed deals with minimal oversight.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Recommended merchandise to customers based on needs and preferences.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Stayed up to date on store promotions, payment policies and security practices.
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