Hostess Resume Example
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HOSTESS
Summary
Skills
Experience
September 2020
to
Current
Hei Hotels & ResortsMonticello , NYHostess
- Greeted guests and gathered information to seat groups or place on waitlist.
- Helped to plan and execute parties, including coordinating menus and preparing tables.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Monitored dining area to assess server capacity and estimate wait times.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Checked dining and serving areas every 15 minutes to verify proper cleanliness and readiness for guests.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered questions about food and order statuses for waiting customers.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Answered telephone to provide dining information and take party reservations.
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Answered customers' questions about hours, seating, current wait time and other information.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Notified server after seating parties in section to facilitate prompt service.
- Communicated with kitchen staff about cook times to foster customer satisfaction.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Developed Interpersonal skills.
January 2019
to
April 2021
Pacific ClinicsGlendale , CALead Teacher
- Observed a class of 30 2nd grade students for the entire semester (24 hours/week).
- Worked with a lead teacher to develop and implement a curriculum.
- Provided proper classroom supervision.
- Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Observed educators in classroom and offered methods to improve instructional techniques.
- Administered and documented results of student assessments.
- Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
- Worked with teachers to design interactive lessons and increase student success.
September 2019
to
December 2019
ComotoBakersfield , CAShadow Teacher
- Observed a class of 10 6th grade special education students for the entire semester.
- Shadowed a teacher who deals with disabilities students for an entire day.
May 2018
to
July 2018
BJ's Wholesale Club Inc.City , STATECashier
- Assisted with purchases, locating items and signing up for rewards programs.
- Resolved issues with cash registers, card scanners and printers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Operated cash register, collected payments and provided accurate change.
- Inspected items for damage and obtained replacements for customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Welcomed customers, offering assistance to help find necessary store items.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped customers find specific products, answered questions and offered product advice.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Completed monetary transactions in a timely manner and accurate manner.
- Assisted with maintaining grocery stock.
Education and Training
June 2017
Old Bridge High SchoolCity, StateHigh School Diploma
Expected in May 2021
Montclair State UniversityCity, StateBachelor of Arts: Human Development And Family Studies
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Resume Overview
School Attended
- Old Bridge High School
- Montclair State University
Job Titles Held:
- Hostess
- Lead Teacher
- Shadow Teacher
- Cashier
Degrees
- High School Diploma
Bachelor of Arts : Human Development And Family Studies
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