hostess resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Hostess, 09/2020 to Current Hei Hotels & Resorts – Monticello, NY,
Greeted guests and gathered information to seat groups or place on waitlist.
Helped to plan and execute parties, including coordinating menus and preparing tables.
Enhanced guests' experiences by fulfilling special requests during visits.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Monitored dining area to assess server capacity and estimate wait times.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Checked dining and serving areas every 15 minutes to verify proper cleanliness and readiness for guests.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Answered questions about food and order statuses for waiting customers.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Answered telephone to provide dining information and take party reservations.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Answered customers' questions about hours, seating, current wait time and other information.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Notified server after seating parties in section to facilitate prompt service.
Communicated with kitchen staff about cook times to foster customer satisfaction.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Accommodated guests with children and special needs to promote comfortable dining experience.
Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Developed Interpersonal skills.
Lead Teacher, 01/2019 to 04/2021 Pacific Clinics – Glendale, CA,
Observed a class of 30 2nd grade students for the entire semester (24 hours/week).
Worked with a lead teacher to develop and implement a curriculum.
Provided proper classroom supervision.
Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
Built and strengthened positive relationships with students, parents and teaching staff.
Observed educators in classroom and offered methods to improve instructional techniques.
Administered and documented results of student assessments.
Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
Worked with teachers to design interactive lessons and increase student success.
Shadow Teacher, 09/2019 to 12/2019 Comoto – Bakersfield, CA,
Observed a class of 10 6th grade special education students for the entire semester.
Shadowed a teacher who deals with disabilities students for an entire day.
Cashier , 05/2018 to 07/2018 BJ's Wholesale Club Inc. – City, STATE,
Assisted with purchases, locating items and signing up for rewards programs.
Resolved issues with cash registers, card scanners and printers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Operated cash register, collected payments and provided accurate change.
Inspected items for damage and obtained replacements for customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Welcomed customers, offering assistance to help find necessary store items.
Scanned customer purchases, supporting transactions to streamline sales process.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped customers find specific products, answered questions and offered product advice.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Completed monetary transactions in a timely manner and accurate manner.
Assisted with maintaining grocery stock.
Education and Training
High School Diploma: , Expected in 06/2017 to Old Bridge High School - Matawan, NJ GPA: Status -
Bachelor of Arts: Human Development And Family Studies, Expected in 05/2021 to Montclair State University - Montclair, NJ GPA: Status -
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