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Hostess Resume Example

Resume Score: 80%

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HOSTESS
Summary
Skills
  • Effective customer upselling
  • Wine pairings
  • Special dietary requirements
  • Menu memorization
  • Seating assignment preparation
  • Safe food handling
  • Check payment processing
  • Price memorization
  • Dining customer service
  • Team Building
  • Customer Service
Experience
Hostess
Traverse City, MIJolly Pumpkin Artisan Ales/Jun 2019 to Current
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Backed up serving staff, food runners and bussers to keep dining room presentable andready for incoming guests.
  • Helped to plan and execute parties for large amount of guests, including coordinating menus and preparing tables.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Answered telephone to provide establishment information and take party reservations.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Guided guests to appropriate seating for party size, provided with menus.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Gymnastics Coach
Traverse City, MIGrand Traverse Bay Gymnastics/Jan 2017 to Current
  • Maximized athlete performance by overseeing targeted physical conditioning programs.
  • Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
  • Checked equipment and monitored common areas to ensure neatness, organization and proper upkeep while remaining vigilant on safety.
  • Consulted with athletic director and coaching staff to assess team structure and devise recruitment strategies.
Ice Cream Server
Traverse City, MIWoodland Sweets & Eats East Bay Pizza/May 2018 to Sep 2018
  • Cleaned and organized all areas, including utensil and napkins station and restroom facilities.
  • Informed shift leaders or management of any obstacles or issues during each shift.
  • Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings.
  • Used POS system expertise to complete sales transactions with accuracy and efficiency.
  • Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
  • Assisted management with inventory and ordering supplies to provide uninterrupted sales.
  • Memorized menu items, identifying allergens to streamline service to customers.
  • Created eye-appealing, delicious-tasting ice cream treats to keep customers coming back.
  • Performed end-of-day duties by balancing payments and receipts in cash register.
  • Handled cash and credit card transactions quickly and accurately.
  • Processed telephone orders, reviewing and verifying all information for accuracy.
  • Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Answered guest questions, delivering most accurate and updated information available.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Created food displays according to established standards, replacing dated products with fresh.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Assembled and served meals according to specific guest requirements.
  • Assisted customers, including answering questions and preparing orders.
  • Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
  • Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Tailored orders to address customer allergies and gluten concerns.
  • Executed all daily tasks and assisted other team members when needed.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Coached and trained new employees.
  • Directed patrons to restrooms and other amenities within facility.
  • Maintained dining and food service areas in clean, safe and sanitary manner.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Organized food preparation stations and replenished supplies to maximize efficiency.
Education and Training
Some College (No Degree)Arizona State UniversityTempe, Arizona
High School DiplomaTraverse City Central High SchoolJun 2019Traverse City, Michigan
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Resume Overview

Companies Worked For:

  • Jolly Pumpkin Artisan Ales
  • Grand Traverse Bay Gymnastics
  • Woodland Sweets & Eats East Bay Pizza

School Attended

  • Arizona State University
  • Traverse City Central High School

Job Titles Held:

  • Hostess
  • Gymnastics Coach
  • Ice Cream Server

Degrees

  • Some College (No Degree)
    High School Diploma

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