hostess resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Effective customer upselling
Wine pairings
Special dietary requirements
Menu memorization
Seating assignment preparation
Safe food handling
Check payment processing
Price memorization
Dining customer service
Team Building
Customer Service
Experience
Hostess, 06/2019 to Current Self Regional Healthcare – Ninety Six, SC,
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Monitored dining area to assess server capacity and accurately estimate wait times.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Helped to plan and execute parties for large amount of guests, including coordinating menus and preparing tables.
Answered phones politely and promptly, accurately recording and confirming reservations.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Answered telephone to provide establishment information and take party reservations.
Set up and decorated menu marketing boards with current specials information and drink features.
Answered customers' questions about hours, seating, current wait time and other information.
Managed closing duties, including restocking items and reconciling cash drawer.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Guided guests to appropriate seating for party size, provided with menus.
Cleaned and restocked front counter areas, got change for register and checked server supplies.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Gymnastics Coach, 01/2017 to Current Nashua School District – Nashua, NH,
Maximized athlete performance by overseeing targeted physical conditioning programs.
Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
Checked equipment and monitored common areas to ensure neatness, organization and proper upkeep while remaining vigilant on safety.
Consulted with athletic director and coaching staff to assess team structure and devise recruitment strategies.
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