hostess resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Effective customer upselling
Wine pairings
Special dietary requirements
Menu memorization
Seating assignment preparation
Safe food handling
Check payment processing
Price memorization
Dining customer service
Team Building
Customer Service
Experience
06/2019 to CurrentHostessSelf Regional Healthcare | Ninety Six, SC,
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Monitored dining area to assess server capacity and accurately estimate wait times.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Helped to plan and execute parties for large amount of guests, including coordinating menus and preparing tables.
Answered phones politely and promptly, accurately recording and confirming reservations.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Answered telephone to provide establishment information and take party reservations.
Set up and decorated menu marketing boards with current specials information and drink features.
Answered customers' questions about hours, seating, current wait time and other information.
Managed closing duties, including restocking items and reconciling cash drawer.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Guided guests to appropriate seating for party size, provided with menus.
Cleaned and restocked front counter areas, got change for register and checked server supplies.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
01/2017 to CurrentGymnastics CoachNashua School District | Nashua, NH,
Maximized athlete performance by overseeing targeted physical conditioning programs.
Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
Checked equipment and monitored common areas to ensure neatness, organization and proper upkeep while remaining vigilant on safety.
Consulted with athletic director and coaching staff to assess team structure and devise recruitment strategies.
05/2018 to 09/2018Ice Cream ServerNemacolin Woodlands Resort | Farmington, PA,
Cleaned and organized all areas, including utensil and napkins station and restroom facilities.
Informed shift leaders or management of any obstacles or issues during each shift.
Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings.
Used POS system expertise to complete sales transactions with accuracy and efficiency.
Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
Assisted management with inventory and ordering supplies to provide uninterrupted sales.
Memorized menu items, identifying allergens to streamline service to customers.
Created eye-appealing, delicious-tasting ice cream treats to keep customers coming back.
Performed end-of-day duties by balancing payments and receipts in cash register.
Handled cash and credit card transactions quickly and accurately.
Processed telephone orders, reviewing and verifying all information for accuracy.
Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Answered guest questions, delivering most accurate and updated information available.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Created food displays according to established standards, replacing dated products with fresh.
Communicated with customer to provide menu offering details and assist with decision-making.
Assembled and served meals according to specific guest requirements.
Assisted customers, including answering questions and preparing orders.
Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Tailored orders to address customer allergies and gluten concerns.
Executed all daily tasks and assisted other team members when needed.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Coached and trained new employees.
Directed patrons to restrooms and other amenities within facility.
Maintained dining and food service areas in clean, safe and sanitary manner.
Processed payments on cash register and counted back bills and change to patrons.
Provided exceptional service that reflected restaurant standards and core values.
Organized food preparation stations and replenished supplies to maximize efficiency.
Education and Training
Expected in to to | Arizona State University, Tempe, Arizona, GPA: Status -
Expected in 06/2019 to to High School Diploma | Traverse City Central High School, Traverse City, Michigan, GPA: Status -
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