Restaurant professional with 3 1/2 years in FOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Outgoing hostess skills offering extensive knowledge of hospitality etiquette and superior customer service.
As a hostess if the floor gets to busy we are expected to take on the duties of the waiters and busboys which can be very stressful on a busy night juggling 3 duties but I have experience with that in both small chain restaurants and larger chains. Had I not been moving to Alaska I would have gotten promoted to server in the smaller chain restaurants and almost got promoted to "to-go's" in the larger chain (very large step up form hostess).
Same as above job.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and completely cleaning the FOH. Skillfully anticipated and addressed guests' service needs. Delivered exceptional, friendly and fast service. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Continually kept carpets and floor clear of debris. Maintained a professional tone of voice and words at all times, including during peak rush hours. Facilitated prompt and accurate seating and service of all guests. Greeted guests and communicated about wait time. Guided guests through the dining rooms and provided needed assistance. Routinely checked menus to verify they were current, clean and wrinkle-free. Welcomed and acknowledge all guests in a friendly, service-oriented manner. Completed opening and closing checklists according to set standards. Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.Assisted servers and dining room hosts and quickly responded to guests' needs. Promptly and consistently reset tables with spotless service ware. Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Maintained an accurate wait list.Actively complied with all health department regulations and rectified issues immediately.Regularly cleaned host stand.
I took dual credit courses at the local community college (Weatherford College) to graduate high school a year early and was successful.
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