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Hostess Resume Example

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HOSTESS
Professional Summary

Detail-oriented exercising essential attributes in coordination, planning and management of corporate events, travel and venue accommodations. Identified and known for demonstrating initiative, process improvements and procedural adherence in line with company and client objectives. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Skills
  • Dining room management
  • Communication skills
  • Dining area cleanliness
  • Kitchen staff coordination
  • Bill computation
  • High-volume dining
  • Impression management
  • Ordering procedures
  • Front-of-house display creation
  • Interactive communication skills
  • Performance improvement
  • Reservation coordination
  • Group reservations management
  • Hospitality service expertise
  • Menu board art
  • Item promotion
  • Guest seating arrangements
  • Table setting
  • Strategic planning
  • Staff training and development
  • Financial management
  • Business development
  • Complaint resolution
  • Regulatory compliance
  • Business planning
  • Staffing and scheduling
  • Change management
  • Negotiation
  • Budgeting
  • Upselling strategies
  • Behavior improvements
  • Relationship building
  • Excellent people skills
  • Exceptional customer service
  • Social perceptiveness
  • Merchandising understanding
  • Interpersonal skills
  • Cash handling
  • Cash register operations
  • Loss prevention
  • Product and service sales
  • Able to persuade others effectively
  • Multi-tasking strength
  • Client service
  • Upselling
  • Shipment processing
  • Sales training
  • Product promotions
  • Problem-solving skills
  • Adapt to diverse groups
  • Contract preparation
  • Point of sale knowledge
  • Shorthand writing
  • Customer and client relations
  • Professional demeanor
  • Documentation and reporting
  • Accounts payable and receivable
  • Office administration
  • Correspondence distribution
  • Transcription and dictation
  • Security awareness
  • Multi-line telephone systems
  • Sorting and labeling
  • Project management
  • Administrative support
  • Organization skills
  • Expense reporting
  • Technical support
  • Business operations
  • Multitasking strengths
  • Customer-service oriented
  • Mail handling
  • Verbal and written communication
  • Data entry
  • Conflict resolution
  • Time management
  • Office management
  • Telephone skills
  • Database administration
  • Memorization and recall
  • Business Administration
Work History
Pappas Bros. SteakhouseHostess//Dallas , TX//January 2018 to November 2019
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Planned and executed (number of guest ) -guest parties by organizing menus, spaces and special requests.
  • Documented reservations and communicated changes to guests using [
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Checked and restocked server areas and organized and got change for front counter.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Monitored seating area and checked restrooms every time frame to keep spotless.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
MIcheal Kors Sales Floor Associate//Dallas , Texas//August 2017 to December 2018
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Prepared quotes for new products and services and composed budgets.
  • Engaged prospects and customers through various events, including tradeshows, seminars and workshops.
  • Planned marketing initiatives and leveraged referral network to promote business development.
Acupunture And Integrated Health Receptionsit//Flower Mound, TX//August 2016 to November 2017
  • Maintained current and accurate medical records for over [Number] patients.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed and filed financial documentation for accounting purposes.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.
  • Confirmed relevant guest information and payment methods to prevent fraud.
Education
GEDUniversity of North Texas At Dallas//Dallas, TX//August 2018
Accomplishments
  • Sustained a high performing team and minimized employee turnover.
  • Consistently held the position of best performing store in the region.
  • Up-sold wine and liquor to top-shelf brands through knowledgeable comparisons and recommendations.
  • Improved team productivity with morale-boosting incentives.
  • Re-designed kitchen stations and equipment placement which increased productivity and enhanced workflow processes.
  • Acted as shift leader while manager was on maternity leave.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
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Resume Overview

Companies Worked For:

  • Pappas Bros. Steakhouse
  • MIcheal Kors
  • Acupunture And Integrated Health

School Attended

  • University of North Texas At Dallas

Job Titles Held:

  • Hostess
  • Sales Floor Associate
  • Receptionsit

Degrees

  • GED

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