hostess resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Detail-oriented exercising essential attributes in coordination, planning and management of corporate events, travel and venue accommodations. Identified and known for demonstrating initiative, process improvements and procedural adherence in line with company and client objectives. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Skills
Dining room management
Communication skills
Dining area cleanliness
Kitchen staff coordination
Bill computation
High-volume dining
Impression management
Ordering procedures
Front-of-house display creation
Interactive communication skills
Performance improvement
Reservation coordination
Group reservations management
Hospitality service expertise
Menu board art
Item promotion
Guest seating arrangements
Table setting
Strategic planning
Staff training and development
Financial management
Business development
Complaint resolution
Regulatory compliance
Business planning
Staffing and scheduling
Change management
Negotiation
Budgeting
Upselling strategies
Behavior improvements
Relationship building
Excellent people skills
Exceptional customer service
Social perceptiveness
Merchandising understanding
Interpersonal skills
Cash handling
Cash register operations
Loss prevention
Product and service sales
Able to persuade others effectively
Multi-tasking strength
Client service
Upselling
Shipment processing
Sales training
Product promotions
Problem-solving skills
Adapt to diverse groups
Contract preparation
Point of sale knowledge
Shorthand writing
Customer and client relations
Professional demeanor
Documentation and reporting
Accounts payable and receivable
Office administration
Correspondence distribution
Transcription and dictation
Security awareness
Multi-line telephone systems
Sorting and labeling
Project management
Administrative support
Organization skills
Expense reporting
Technical support
Business operations
Multitasking strengths
Customer-service oriented
Mail handling
Verbal and written communication
Data entry
Conflict resolution
Time management
Office management
Telephone skills
Database administration
Memorization and recall
Business Administration
Work History
Hostess, 01/2018 to 11/2019 Firstservice Residential – Hallandale, FL,
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Assisted managers with quickly resolving service- and food-related issues.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Planned and executed (number of guest ) -guest parties by organizing menus, spaces and special requests.
Documented reservations and communicated changes to guests using [
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Cultivated positive guest relations by managing information and orchestrating speedy seatings.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Conducted dining room and server checks to assess readiness for expected customer loads.
Checked and restocked server areas and organized and got change for front counter.
Managed event contracts, including estimates, event profiles and post-event summaries.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Monitored seating area and checked restrooms every time frame to keep spotless.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Sales Floor Associate, 08/2017 to 12/2018 Savers Thrifts Stores – University Place, WA,
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
Coordinated site investigations, documented issues and escalated to executive teams as needed.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Identified and communicated customer needs to supply chain capacity and quality teams.
Performed supplier risk evaluations and supported regulatory inspections.
Prepared quotes for new products and services and composed budgets.
Engaged prospects and customers through various events, including tradeshows, seminars and workshops.
Planned marketing initiatives and leveraged referral network to promote business development.
Receptionsit, 08/2016 to 11/2017 Acupunture And Integrated Health – City, STATE,
Maintained current and accurate medical records for over [Number] patients.
Completed skilled administrative work to support all office staff and operational requirements.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Completed and filed financial documentation for accounting purposes.
Organized paperwork such as charts and reports for office and patient needs.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Scheduled, rescheduled and handled cancelled appointments for patients.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Responded to correspondence from insurance companies to verify patient's coverage.
Obtained payments from patients and scanned identification and insurance cards.
Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.
Confirmed relevant guest information and payment methods to prevent fraud.
Education
GED: , Expected in 08/2018 to University of North Texas At Dallas - Dallas, TX GPA: Status -
Accomplishments
Sustained a high performing team and minimized employee turnover.
Consistently held the position of best performing store in the region.
Up-sold wine and liquor to top-shelf brands through knowledgeable comparisons and recommendations.
Improved team productivity with morale-boosting incentives.
Re-designed kitchen stations and equipment placement which increased productivity and enhanced workflow processes.
Acted as shift leader while manager was on maternity leave.
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
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