Hostess Resume Example Red Lobster

HOSTESS

Summary

High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks.

Highly motivated [Job Title] with talent for coordinating services for property guests. Qualified to multi-task in many different areas of [Industry] management with specialties in conflict resolution, team coordination and customer support.

Results-driven serving professional familiar with daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Reliable, customer service-driven team player with [Number] years of restaurant experience and drive for performance in all areas.

Positive and upbeat restaurant professional able to make guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.

Focused [Job Title] with knowledge of customer service, time management and effective planning. Skilled at handling phone duties and reservations. Experienced in coordinating large-scale events and intimate dining. Proactive and friendly with over [Number] years of experience in [Industry] industry.

Skills

Effective customer upselling
Dining crew workflow optimization
Table setting arrangements
Service prioritization
Price memorization
Team building
Equipment Operation
Administrative support

Conflict and dispute resolution
Dining customer service
Check payment processing
Safe food handling
Menu memorization
Bussing expertise
Seating assignment preparation

Experience

Red Lobster | Bridgeton, MOHostess02/2020 - Current

Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Monitored dining area to assess server capacity and accurately estimate wait times.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Answered telephone to provide establishment information and take party reservations.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
Calculated charges, issued table checks and collected payments from customers.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Answered phones politely and promptly, accurately recording and confirming reservations.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Answered questions about food and order statuses for waiting customers.

Starbucks | Olivette, MOBarista02/2019 - 01/2020

Addressed and resolved customer concerns by [Action] and [Action] to maintain brand loyalty.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Memorized official and off-menu preparations to serve all customer beverage desires.
Prepared more than [Number] drinks per shift with high accuracy and consistently strong customer satisfaction.
Listened to customer desires and needs to recommend optimal products.
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Resolved customer disputes with tact and professionalism.
Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Greeted over [Number] customers daily, answered questions and recommended drinks and pastries.
Created hand-crafted beverages based upon customer preferences, resulting in [Number]% increase in sales.

AMC | Creve Coeur, MOGreeter01/2018 - 05/2019

Supervised activities of dining room staff to maintain service levels and support guest needs.
Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
Set up and decorated menu marketing boards with current specials information and drink features.
Answered telephone to provide establishment information and take party reservations.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Maintained cleanliness of front entry area.
Answered front desk phones.
Answered customers' questions about hours, seating, current wait time and other information.
Observed customers coming and going to protect store assets.

Hamra Noodles | Creve Coeur, MODishwasher03/2016 - 11/2017

Sprayed all racked items with hot water to loosen and remove food residue.
Completed all assigned prep work ranging from [Action] to [Action].
Maintained and repaired dishwashing machine to keep dishes clean and kitchen running smoothly.
Backed up [Type] and [Type] team members during heavy work periods to maximize team coverage.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment through [Technique] and [Technique]
Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
Maintained clean and well-organized kitchen areas to promote efficiency.
Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
Unboxed, stored and organized incoming kitchen supplies with every delivery.
Cleaned garbage cans and trash receptacles by [Action].
Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
Washed pots, pans and trays by hand and using industrial washing machine.
Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Developed great team spirit with other personnel by pitching in and helping with task completion.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Cleaned and stacked dishes, glassware and utensils to wash and organize enough dishes to serve guests, even during busiest hours.
Cleaned and sanitized various kitchen surfaces using specific cleaning supplies.

Education and Training

Pattonville Sr. High School | Maryland Heights, MOHigh School Diploma05/2018

Resume Overview

Companies Worked For:

Red Lobster
Starbucks
AMC
Hamra Noodles

School Attended

Pattonville Sr. High School

Job Titles Held:

Hostess
Barista
Greeter
Dishwasher

Degrees

High School Diploma

Hostess Resume Example

Resume Score: 80%

Resume Overview

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