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Hostess Resume Example

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HOSTESS
Professional Summary

Cheerful hard worker who loves to learn. Excited to be part of a work environment that is efficient and fun. Hoping to provide customers with the best experience possible. Will make mistakes but will do a task perfectly every time after a new skill is learned. Loves small talk and making the work environment feel welcoming for all. Ready to focus and learn new skills and be a part of the team.

Skills
  • Interactive Communication Skills
  • Service Prioritization
  • Beverage preparation
  • Hospitality service expertise
  • Safe food handling
  • Quality control
  • Verbal and written communication
  • Self-motivated professional
Work History
06/2019 to 03/2020
HostessCompany Name – City, State
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Informed servers of newly seated parties for speedy service.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Recorded available tables after seating each party.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Assisted managers with quickly resolving service- and food-related issues.
06/2019 to 03/2020
BaristaCompany Name – City, State
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained regular and consistent attendance and punctuality.
  • Served individually made coffee drinks to customers daily.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Listened carefully to customer requests and created personalized, delicious beverages.
  • Prioritized drink requests while managing interruptions.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
01/2018 to 01/2020
NannyCompany Name – City, State
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Assisted with light housekeeping duties as well as running errands.
  • Met children at bus stop to walk home and assist with crossing street.
  • Assisted children with homework assignments and special projects across different subjects.
  • Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
  • Played games, worked on puzzles, and read books to young children.
06/2018 to 08/2018
Sales Floor Associate CashierCompany Name – City, State
  • Displayed merchandise by arranging in an appealing and orderly way to boost sales.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed stocking and informed management of low inventory quickly.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Education
Expected in 05/2024
Bachelor of Science: Political Science And Psychology
Montana State University - Bozeman - City, State
  • Dean's List First Semester 2020
  • Member of the Honors College
05/2020
High School Diploma
Mead High School - City, State
  • Continuing education in Political Science and Psychology
  • Member of National Honor Society
  • Received Academic Award Scholarship
  • Graduated with 4.1 GPA
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Resume Overview

School Attended

  • Montana State University - Bozeman
  • Mead High School

Job Titles Held:

  • Hostess
  • Barista
  • Nanny
  • Sales Floor Associate Cashier

Degrees

  • Bachelor of Science : Political Science And Psychology
    High School Diploma

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