hostess resume example with 2+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Cheerful hard worker who loves to learn. Excited to be part of a work environment that is efficient and fun. Hoping to provide customers with the best experience possible. Will make mistakes but will do a task perfectly every time after a new skill is learned. Loves small talk and making the work environment feel welcoming for all. Ready to focus and learn new skills and be a part of the team.
Skills
Interactive Communication Skills
Service Prioritization
Beverage preparation
Hospitality service expertise
Safe food handling
Quality control
Verbal and written communication
Self-motivated professional
Education
Montana State University - BozemanBozeman, MTExpected in 05/2024Bachelor of Science:Political Science And PsychologyGPA:Status
Dean's List First Semester 2020
Member of the Honors College
Mead High SchoolLongmont, COExpected in 05/2020High School Diploma:GPA:Status
Continuing education in Political Science and Psychology
Member of National Honor Society
Received Academic Award Scholarship
Graduated with 4.1 GPA
Work History
Self Regional HealthcareHostess
Greenwood, SC, 06/201903/2020
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Informed servers of newly seated parties for speedy service.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Recorded available tables after seating each party.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Managed event contracts, including estimates, event profiles and post-event summaries.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Assisted managers with quickly resolving service- and food-related issues.
Alaska Denali TravelBarista
Talkeetna, AK, 06/201903/2020
Maintained supply levels in counter and customer areas to meet typical demands.
Recommended products based on solid understanding of individual customer needs and preferences.
Maintained regular and consistent attendance and punctuality.
Served individually made coffee drinks to customers daily.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Listened carefully to customer requests and created personalized, delicious beverages.
Prioritized drink requests while managing interruptions.
Controlled line and crowd with quick, efficient service.
Cleaned counters, machines, utensils and seating areas daily.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
2 Fellas & A Big VehicleNanny
Broken Arrow, OK, 01/201801/2020
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Prepared tasty, healthy meals for children to encourage good eating habits.
Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Assisted with light housekeeping duties as well as running errands.
Met children at bus stop to walk home and assist with crossing street.
Assisted children with homework assignments and special projects across different subjects.
Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
Played games, worked on puzzles, and read books to young children.
Bed Bath And BeyondSales Floor Associate Cashier
City, STATE, 06/201808/2018
Displayed merchandise by arranging in an appealing and orderly way to boost sales.
Assisted customers with prompt and polite support in-person and via telephone.
Used POS system to process sales, returns, online orders and gift card activations.
Answered product questions with up-to-date knowledge of sales and store promotions.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Approached browsing customers to initiate conversations to determine buying preferences.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Assisted customers by answering questions and fulfilling requests.
Performed stocking and informed management of low inventory quickly.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
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