Hostess Resume Example
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HOSTESS
Professional Summary
Cheerful hard worker who loves to learn. Excited to be part of a work environment that is efficient and fun. Hoping to provide customers with the best experience possible. Will make mistakes but will do a task perfectly every time after a new skill is learned. Loves small talk and making the work environment feel welcoming for all. Ready to focus and learn new skills and be a part of the team.
Skills
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Work History
06/2019 to 03/2020
HostessSelf Regional Healthcare – Greenwood , SC
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Informed servers of newly seated parties for speedy service.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Recorded available tables after seating each party.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Managed event contracts, including estimates, event profiles and post-event summaries.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assisted managers with quickly resolving service- and food-related issues.
06/2019 to 03/2020
BaristaAlaska Denali Travel – Talkeetna , AK
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained regular and consistent attendance and punctuality.
- Served individually made coffee drinks to customers daily.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Listened carefully to customer requests and created personalized, delicious beverages.
- Prioritized drink requests while managing interruptions.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
01/2018 to 01/2020
Nanny2 Fellas & A Big Vehicle – Broken Arrow , OK
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Assisted with light housekeeping duties as well as running errands.
- Met children at bus stop to walk home and assist with crossing street.
- Assisted children with homework assignments and special projects across different subjects.
- Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
- Played games, worked on puzzles, and read books to young children.
06/2018 to 08/2018
Sales Floor Associate CashierBed Bath And Beyond – City , STATE
- Displayed merchandise by arranging in an appealing and orderly way to boost sales.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used POS system to process sales, returns, online orders and gift card activations.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Assisted customers by answering questions and fulfilling requests.
- Performed stocking and informed management of low inventory quickly.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Education
Expected in 05/2024
Bachelor of Science: Political Science And Psychology
Montana State University - Bozeman - City, State
Montana State University - Bozeman - City, State
- Dean's List First Semester 2020
- Member of the Honors College
05/2020
High School Diploma
Mead High School - City, State
Mead High School - City, State
- Continuing education in Political Science and Psychology
- Member of National Honor Society
- Received Academic Award Scholarship
- Graduated with 4.1 GPA
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Resume Overview
School Attended
- Montana State University - Bozeman
- Mead High School
Job Titles Held:
- Hostess
- Barista
- Nanny
- Sales Floor Associate Cashier
Degrees
- Bachelor of Science : Political Science And Psychology
High School Diploma
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