hostess resume example with 1+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Religion:
Military service:
:
Summary
Highly motivated [Job Title] with talent for coordinating services for property guests. Qualified to multi-task in many different areas of [Industry] management with specialties in conflict resolution, team coordination and customer support.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
Customer service
First Aid/CPR
Administrative support
Planning and coordination
Organization
Experience
Hostess, 09/2010 - 01/2011 Vail Resorts – Davis, CA,
Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Monitored dining area to assess server capacity and accurately estimate wait times.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Answered phones politely and promptly, accurately recording and confirming reservations.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Answered telephone to provide establishment information and take party reservations.
Guided guests to appropriate seating for party size, provided with menus and [Action].
Tracked seated guests and available seating using [System].
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Answered customers' questions about hours, seating, current wait time and other information.
Notified servers after seating parties in section for prompt service.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Server, 09/2009 - 09/2010 Century Park Associates – Longmont, CO,
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Managed closing duties, including restocking items and reconciling cash drawer.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Promoted desserts, appetizers and specialty drinks.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Partnered with team members to efficiently serve food and beverages.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Greeted newly seated guests quickly and efficiently.
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Recommended merchandise to customers based on needs and preferences.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Recommended optimal merchandise based on customer needs and desires.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education and Training
High School Diploma: , Expected in 06/2009 - Madison High School - Marshall , NC GPA: Status -
: General Studies, Expected in - Asheville-Buncombe Technical Community College - Asheville, NC GPA: Status -
: Photography, Expected in - The Art Institute of Charlotte - Charlotte, NC GPA: Status -
: Pre-requisites For Diagnostic Medical Sonography , Expected in - New Mexico State University - Dona Ana Community College - Las Cruces, NM GPA: Status -
Certificate : EKG Technician , Expected in 04/2020 - Career Step - , GPA: Status -
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Resume Overview
School Attended
Madison High School
Asheville-Buncombe Technical Community College
The Art Institute of Charlotte
New Mexico State University - Dona Ana Community College