SEARCH

Hostess Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
HOSTESS
Summary

Highly motivated [Job Title] with talent for coordinating services for property guests. Qualified to multi-task in many different areas of [Industry] management with specialties in conflict resolution, team coordination and customer support.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Customer service
  • First Aid/CPR
  • Administrative support
  • Planning and coordination
  • Organization
Experience
Company Name | City, StateHostess09/2010 - 01/2011
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Answered telephone to provide establishment information and take party reservations.
  • Guided guests to appropriate seating for party size, provided with menus and [Action].
  • Tracked seated guests and available seating using [System].
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Notified servers after seating parties in section for prompt service.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Company Name | City, StateServer09/2009 - 09/2010
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Promoted desserts, appetizers and specialty drinks.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Partnered with team members to efficiently serve food and beverages.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcoholand polishing silverware.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Greeted newly seated guests quickly and efficiently.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Company Name | City, StateSales Associate08/2009 - 12/2009
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Recommended merchandise to customers based on needs and preferences.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Recommended optimal merchandise based on customer needs and desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education and Training
Madison High School | City, StateHigh School Diploma06/2009
Asheville-Buncombe Technical Community College | City, StateSome College (No Degree) in General Studies
The Art Institute of Charlotte | City, StateSome College (No Degree) in Photography
New Mexico State University - Dona Ana Community College | City, StateSome College (No Degree) in Pre-requisites For Diagnostic Medical Sonography
Career StepCertificate in EKG Technician 04/2020
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Madison High School
  • Asheville-Buncombe Technical Community College
  • The Art Institute of Charlotte
  • New Mexico State University - Dona Ana Community College
  • Career Step

Job Titles Held:

  • Hostess
  • Server
  • Sales Associate

Degrees

  • High School Diploma
    Some College (No Degree) in General Studies
    Some College (No Degree) in Photography
    Some College (No Degree) in Pre-requisites For Diagnostic Medical Sonography
    Certificate in EKG Technician

Similar Resumes

View All
Hostess-resume-sample

Hostess

Richardson, Texas